Design And Implementation Of Interactive Website For Internet Banking (A Case Study Of Union Bank Of Nigeria Plc Enugu)
This project work is concerned with the use of the internet in banking operations, a case study of Union Bank of Nigeria PLC, Enugu.
The internet in its ever evolving state, is becoming a serious method of business communication and data transfer world wide. As such banks and other financial institutions are beginning to use the internet as new vehicle for doing business.
The internet allows banks to offer both new services and level of convenience for existing services and allowing the consumers and customer to internet from any computer capable of making appropriate connections.
The technological developments have made most banks and other financial institutions to be more responsive to change and it is imperative to adopt the latest technology in order to maintain operational efficiency as a means of warding off competitive threat, to increase speed of transaction, improvement of customers convenience by reducing barriers to entry into payment systems and retail banking.
The greatest innovation that has taken place in the twentieth century is in the realm of information Technology. This is currently made possible by the introduction of the digital computers. Which has been observed in the field of communication to be increasingly inseparable from communications. This linkages often referred to as convergence is driven by Technology and amplified by business trends the technology and business. Faster growth in network systems that use communication links to connect subsidiary system (nodes) which may send, receives, direct and redirect information to , fro, send and receiver.
Taking of the internet a couple of years ago would have sound like a fairytale but today the internet is pervasive in almost every field of human endeavour changing the fundamentals of how we conduct national as well as international businesses. Few years of its existence, the internet has shown that it can deliver the long sought after goal of electronic commerce.
It is worth that companies in the developed countries world-wide have recognized the business potential of the internet and are getting connected to the network of networks in their millions.
The financial institution (Bank) is one of such organizations. Banking constitutes one of the most prominent life wire for Socio-Economic grow and development in any given nation, it support and assists in the supply of long and short term loan, accepts both current sowings and fixed deposits, both foreign transactions, advice and facilitates transactions between client, workers, agents, firm, buyers and seller by providing payment services, not excluding the issue of undertaking risk on behalf of their clients, only to mention but a few.
The internet having found its application and acceptance in the banking procession has particularly put the banking industry on an accelerating pace of development. The technological highway (the internet) has become an enabler for Banks in achieving high level productivity and in handing volumes of transaction which would have been impossible without the use of on-line banking (E-commerce).
The technology facilitate linkages with clients both through the provision of information and quality service delivery, as well as in reducing barriers to entry into payment systems retail banking. Internet banking allows clients to engage in informal transaction relationship which would have taken long distance travels or movement of documents with the attendant risk of loss. With the online banking (internet) you can at your convenience, at home and at any time review account balances and transactions, transfer funds, receive and pay bills, down-load transaction services and contact customer services just to mention but a few.
An over view of the benefits and prospects of the on-line banking suggest that for banks to be relevant to their customers in term of the services they provide in the twenty-five century and in the future, must append this services provided by E-commerce in the banking system in order to stay in competition. Now the on-line banking is the one thing bank should get up and invest in internet technology to reap bounteously the benefit accruing from internet banking.
1.1 Statement of Problem
The advances in the world of information technology it is almost recorded on a daily basis. Consequently, rendering former communication equipment obsolete as people tilt towards the use of improved electronics that support E-commerce made possible through the use of the internet in the banking sector.
Although a significant improvement has been recorded in the use and deployment technology in the banking industry over the last decades, most banks are still for form implementing technology based strategies able to see them through competition in banking markets. This may be as a result of lack of awareness, the inability to evaluate the benefit derived from the use of the recent technological development (internet) and capital shortage that may hamper the design and subsequent implementation of the technological tool hence denying customers of this advance services and their flexibility, choice and convenience associated with the internet banking.
The advantages offered by these toll calls for a review of an existing automated system and subsequent design and implementation of interactive web-site that facilitates the use of the internet to be appended or designed to improve the existing system.
1.2 Purpose of the Study
- To investigate the lacks of the current automated system in terms of modern technology appliances that support internet banking services and suggest ways of up dating them.
- To improve in the speed, effectiveness, efficiency and convenience in business transaction.
- To design and implement a computer software to solve this problem and rendering the services.
- To design a friendly web-site that graphically advertise goods and services provided by the institute on web pages.
- To carry out a feasibility study on the organization for the purpose of installing an on-line banking.
1.3 Aims and Objectives
The aims and objectives of this work is that when the system become operational it will
- Increase the operational efficiency and accuracy.
- Generate consistent, Accurate, timely and pieliable reports or information for effective control in internet banking.
- Provide the use of account ID and password for the customer.
- Improve in current automated system that support internet banking service.
- Permit the use of card pin and other relevant data for E-commerce validation.
- Permit on-line time data storage and information retrieval
1.4 Scope of the Study
This study and subsequent design of the computer software is limited to the (union bank of Nigeria, Enugu.)
Although limited to the above organization, the finding, design and implementation of the software is likely to be applicable to other owned organization.
1.5 Limitation of the Study
Hard time is not a new phenomena to an ordinary Nigeria but to the student researcher, it is even worse. Time and finance posed a lot of constraints to the work.
Consequently, difficulties were encountered during the collection of primary data. Most of the administrators, system engineers and clerks visited reluctantly refused interview for one reason or the other and being referred to, fro, the organization from one personnel to the other not excluding even security men.
Books related to this topic are relatively scarce and could only be gotten from the internet, which took a lot of time and money.
However, with persistence and perseverance reasonable facts were finally obtained.
1.6 Definition of Terms
The internet is global network of computers.
Local Area Network
Metropolitan Area Network
Wide Area Network
Positive Intrinsic Negative
The newest and friendliest face to the internet made of pages of information about the institution it represent.
As electronic simulation experienced via a head mounted eye goggle and wire doting enabling the end use to interact in realistic three dimensional situation.
The methodical investigation of a problem involving the separation of the problem into smaller related unit for further study.
Computer – base:
Computer oriented problem solving.
The arrangement of data.
A set of logical instruction designed for the computer.
Is made up of field and records.
Set of several permanent files integrated into a single file, which is available for many different use?
A systematic sequence of operation.
Series of instruction that is given to the computer
Is an electronic device capable of accepting inputs processing, storing and outputting information in human readable form.
The inter-connection of computers.
A type of operating system.
A computer that gives immediate result of the processed data.
That can be accessed at any given time
A set of code that gives you access to a computer resources.
Banking done with high computer means of transferring data.
The use of telephone line couple with the computer in providing services.
Compact – disk read only memory.
Conclusion and Recommendation
The development of telemetric (internet banking) systems in the banking industry have made possible to offer its customer better services and wide range of services. Consequently, the idea that a bank should principally install technology in order to help it process data is now out dated and ignores the hage impact which technology can have on banks competitive position.
The term data processing manager is no more in use in Banks world wide and today’s information Technology managers of Bank take it for granted that the system they deploy will be efficient processors of data. They are usually more concerned with the impact on their banks competitive position of the system they deploy. Banks have the potential to achieve a competitive advantage over their rivals form any aspect of Technological department most especially in the techniques and tools of telemetric system whether in the hardware system. The operating system, the application software the networking system, the users interface and even by paying due attention to computer security is an important means for Banks to use Technology as competitive weapon.
It is however, necessary to mention that the deployment of internet banking system would requires the training of more staff as well as the acquisition of specialized software and hardware. These represent the cost implications which in my view is small when compared to the benefit that are derived in the deployment of the internet system in banking.
To foster growth in internet banking
- Security should be a top priority issue. Due to the perceived problem with the openness of the internet the issue of security in transaction is a primary concern in internet banking. Modern security method should be applied. Methods should be provided whereby one can lock and unlock cards.
- The availability of information Technology infrastructures such as the file phone-line mobile telephone, personal computers, internet host. And the up rating of the infrastructures to meet the current demand of speed and size.
- Constant power supply since it is an on-line service constant power supply is necessary.
- Awareness campaign should be launched and the masses should be trained to be computer literate.
- The role of the government is another important factor. The government should be stable and good functional policies enacted.
- The cost of transacting business on the next and the cost of buying computer (PC) should be reduced.
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