A Critical Analysis Of The Effect Of Electronic Banking On The Performance Of Banks In Nigeria

Project and Seminar Topics with material for Banking and Finance

Project and Seminar Topics with material for Banking and Finance


This research topic” A critical analysis of the effect of electronic banking on the performance of banks in Nigeria “ have been chosen by the researcher to show the contributory role of electronic banking on the performance of banks in Nigeria. The chapter two of this work involve nine (9) sub topics, which are the introduction, Historical background of electronic in Nigeria, Regulatory findings on electronic banking , role of electronic banking in Nigeria.

The challenges or problems of electronic banking, role of electronic banking in Nigeria, solution to the problem facing electronic banking in Nigeria, comparative analysis of E- banking in Nigeria and that of other countries , impact of electronic banking in First bank and Diamond bank and electronic banking growth performance of access bank plc.

All of the above mentioned are used to know the prospect of failure of electronic banking in Nigeria. The researcher employed the use of electronic banking in Nigeria.

The researcher employed the use of survey research method through the help of questionnaires in analyzing the data collected percentage and chi square are used to know if the introduction of electronic banking has effect on the performance of the banks in Nigeria. Based on the data collected and the computation, chi-square (x2) is greater than the table value. Which made me to reject the null hypothesis (Ho) and conclude that electronization has increased the performance of banks in Nigeria . Chapter (5) of these work talks about the summary and findings, conclusion and recommendations to this work.

Based on the findings, the following are recommended.

  1. Banks should continue to assist the government and its agencies with their policies to see that all irregularities are reported to the appropriate authority.
  2. Government should bring out punishment on any bank who don not comply.
  3. To also educate the public on the use of E –n banking .
  4. Also banks should give adequate training to their staff on the use of automated machine.
  5. Introduction of strong and reliable antivirus software such as AVG, NORTON AND AVAST.

Table Of Content

Preliminary Pages

  • Title Page
  • Approval Page
  • Dedication
  • Acknowledgement
  • Abstract

Chapter One

1.0 Introduction

  • 1.1 Background of the study
  • 1.2 Statement of the problem
  • 1.3 Objective of the study
  • 1.4 Research questions
  • 1.5 Statement of hypothesis
  • 1.6 Significance of the study
  • 1.7 Scope of the study
  • 1.8 Limitation of the study
  • 1.9 Definition of terms.

Chapter Two

2.0 Literature Review

  • 2.1 Introduction
  • 2.2 Historical background of electronic banking in Nigeria.
  • 2.3 Regulatory findings on electronic banking
  • 2.4 Role of electronic banking in Nigeria
  • 2.5 The challenge or problems of electronic banking in Nigeria.
  • 2.6 Solution to the problems facing electronic banking in Nigeria.
  • 2.7 Comparative analysis of e-banking in Nigeria and that of other countries .
  • 2.8 Impact of E- banking in First bank of Nigeria and united bank of Africa.
  • 2.9 Analysis of E-banking contribution to first bank and united bank of Africa.

Chapter Three

3.0 Research Design and Methodology

  • 3.1 Introduction
  • 3.2 Research design
  • 3.3 Sources / Methods of data collection
  • 3.4 Population and sample size
  • 3.5 Sample techniques
  • 3.6 Validity and liability of measuring instrument.

Chapter Four

4.0 Presentation and Analysis of Data

  • 4.1 Introduction
  • 4.2 Presentation of data
  • 4.3 Analysis of data
  • 4.4 Test of hypothesis
  • 4.5 Interpretation of result

Chapter Five

5.0 Summary, Conclusion and Recommendations

  • 5.1 Introduction
  • 5.2 Summary of findings.
  • 5.3 Conclusion
  • 5.4 Recommendations
  • Appendix

Chapter One

1.0 Introduction

1.1 Background Of The Study

The research topic “Effect of E-banking in Nigeria “ has been chosen by the researcher to show the contributory role of electronic banking in the Nigeria economy. The research also found out that the dependency on the technology of computer as it is the case with electronic found transfer poses a problem because the failure of the computer could constitute a disaster.

However all banks although as a very necessary tool to improve banking facility have not actually adopted electronic banking. So many banks on the other hand have seen it as a means of improving in their checking transactions and keeping necessary data on customers for loan advances and other services.

Electronic banking is an aspect of electronic commerce and is derived from the success recorded in it. Electronic commerce is simply the utilization of internet or communication and electronic mail to conduct business transactions.

The fusion of computers , the internet and other technology has remove the distance between entities. Currently , in a world becoming increasingly open as a result of the internet and the world wide web (www) interact banking aspect of electronic banking ) has been gaining ground internet banking and other type of online banking, offers financial institutions a new frontier of opportunities as well as challenges, the Nigeria financial institutions especially banking sector has in recent times becomes highly competitive and the competition is expected to intensify as new players of local and global scope enters the market. In attempt to maintain their competitions edge as the terrine becomes more challenging to navigate some banks have introduced electronic banking in one form or the other (through still on a limited scale). From all indications , the nations banking and non banking financial environment can reasonably be said to changing gradually from manual to an automated system with the keenness and determination already being displayed by many banks towards information technology.

The attainment of the internet / other types of online means architecture is no doubt around the corner of the country. Apart from making business processes easier and more accessible, the introduction of electronic banking has brought with it , series of innovation . the innovations have been manifested in many areas such as the introduction of the automated teller machine (ATM) smart cards, telephone banking, pass card banking and internet banking, Electronic banking offers customers advantages such as speed and convenience. For instance, electronic banking using internet provides an opportunities for extending banking serves without bank branches to a wide segment of the people even at lower cost , in spite of its benefits , a a result of the advancement in information technology will pose a lot of challenges to regulatory supervisor in the system.

Some the challenges will include the introduction of monetary policy, consumer protection , system failure , loss of audit trail and cross boarder legal issues including money laundering or cyber crime.

Finally, the work is therefore going to show the actual contributions of electronic banking in the Nigeria banking institutions and also state categorically some of the problems banks will face if they dd not introduce electronic banking in their operations .

1.2 Statement Of Problem

There are a lot of problem that are associated with electronic banking in Nigeria when it comes to regulations and supervision of the workers and both the work that is being carried out in different branches of the banking sector, it is said to be poor in the area and because of supervision workers becomes lazy with their work. There is also the problem of system failure, which makes transaction of the day very slow, thereby keeping customers waiting in thbanking hall, at time customers cannot withdraw. Consumer protection problem is there too , for the fact that automated teller machine (ATM) is being introduced customers do not enjoy consumer protection from the bankers. Because most a times they are left along to withdraw money from the ATM which pose problem to them when the machine a times ceases the ATM card.

The loose of audit trial, a cross borders legal issues, which include money laundering or cyber crime and fraud , all these problem are associated with electronic banking.

1.3 Objective Of The Study

The objective of this study is to enable the researcher identify various problems associated with electronic banking and find a better means of solving them. Also the prospect of electronic banking and its products.

1.4 Research Question

the researcher advances or puts forward some researching questions that will lead to the solution of the problem. Such question include

  1. Does reduction in time waiting result from electronic banking ?
  2. Has there been an increase in your banks deposits since it was eletronized ?
  3. Has electronizations reduced the daily work load in the bank?
  4. Does electronization reduce the cost of bank services?
  5. Has customers increased since the introduction of electronic banking?

1.5 Statement Of Hypothesis

For the purpose of this research work , the following hypothesis have been formulated with a view to determine the effect of E- banking in Nigeria.

  • Ha- Electornization has reduced the daily work load in the bank.
  • Ha- the financial strength of a bank has increase since reintroduction of electronic banking.

1.6 Significance Of The Study

Electronic banking, though a very necessary tool to improve banking facilities have not adopted by all banks. As a result , the researcher has chosen this study to enable banks which have not actually adopted electronic banking know that their positive effect surpassed its negative effect. It will also go a long way to induce banks to devote more time to planning , thus increasing the efficiency of the average bank workers. This research work is also beneficial to Nigeria as a whole because of the increasing competition from non bank financial institution.
Example insurance industries and demand for more efficient and convenient capacities.

To the researcher , this work is essential or beneficial hence it is a learning process and also an insight of the need to proper and general adoption to the use of electronic banking in her society. To my successor, the researcher topic is adequate for the education on the necessities for a need of electronic banking in this field as well as practitioners in this discipline and students in universities, polytechnics and chartered institutions of banking.

The study will be a good guild to many future researchers who would wish to improve on what the present researcher has written.

1.7 Scope Of The Study

This study is concerned with the use of electronic form of money transmission, its actual contributions to the banking industry and problems faced by bank that do not electronilize their banking system. A case study of united bank of Africa and first bank of Nigeria Plc are within these scope, various aspects of electronic banking is reviewed.

1.8 Limitations Of The Study

In the course of writing this research there were a lot of limitation s , problems that tends to put an end towards the success of this research work . the following are the problems encountered on the course of carrying these research work.

1. Time Constraints:

The time for this work to be complete and submitted was limited

2. Other Assignment:

Other Academic work such as writing some term papers attending lectures and preparing for my on coming examination.

3. Financial Constraints

This is another factor that hinders the success of the research work. Inadequate finance made me not to get information from various places like internet browsing as well as going to different banks in search of information.

Chapter Five

5.0 Summary , Conclusion And Recommendations

5.1 Introduction

In the previous chapter data collection from respondents were presented and analysed using the percentage and chi-square methods.

However , the present chapter summarizes the findings from the study , with recommendation and conclusion.

5.2 Summary Of Findings

This project work started initially to examine and analyzed the prospect and problems of engaging in E-banking in the Nigeria of engaging in e-banking in the Nigeria banking industry . but along the line, given the multifaced nature of the problems facing bans in Nigeria, the objective of the study was expanded to include, examine the various ways e- banking is sued to perpetrate fraud.

Also the study was introduced with a preamble to assess the competitive advantage electronic technology bring to its uses and how electronic technology in the banking industry, i.e e-banking has led to both good an bad times for the industry.

The study proceed by discussing the problems, associated with e-banking in Nigeria banks, stating the objective of the study and justifying why it was necessary to be carried out . finally, the main reason of carrying out this research work is to analyse with statistical model which was formulated based on past research work.

However , with some findings assumption surround the specified statistical model and research questions and hypothesis forming the basis for our study , a four result was obtained to bank our research objective after interpreting our result with methods of statistical analysis being used by the researcher in modern times.

5.3 Conclusion

While electronic banking can provide a number of benefit for customers and new business opportunities for banks it exacerbates traditional banking risks. Even though consideration work has been done in adopting banking supervision as well as regulations. Continuous vigilance and revision will be essential as the scope of e-banking increases. The ease with which capital can potentially move between bank and across boarders in an electronic environment creates a greater sensitivity to economic policy management.

In view of this, further research on policy resulted issue in the period ahead is therefore ethical.

Based on the data collected from the manger , staff and customers of the case bank we discover that a greater percentage of the above mentioned strongly agree that the introduction of e-banking has reduced the workload of th bank as well as increasing the time waiting in the banking hall. As we can see in table two and seven, in chapter four of this work.

5.4 Recommendation

Surely , from the result obtained this far, it can be readily concluded that e-banking has contributed immensely to the increase in the incidence of e-banking fraud in Nigerian banks. The following proposed recommendations are hereby made to guide the responsible fraud as curbing is a major goal of every bank in the country. These policy recommendation includes;

  1. Bank should continue to assist government and its agencies with their various anti-money laundering by ensuring that all transaction conducted electronically are properly sanitized and any irregularity reported to responsible constituted authority . thus , the recommendations will help in reducing the incidence of money laundering and potential money launders government treasury will find it hard to perpetrate.
  2. Secondly , government audit agencies on their own part should establish stiffer punishments for banks that do not comply with their various antimony laundering. The should also ensure that the punishment are implemented accordingly to punish offenders as this will serve as deterrence to others.
  3. Thirdly , government and banks should ensure that people of great, honest and trust worthy character and conducts are employed with in the ambulance of its regulatory bodies and that of banks to in order to avoid the possibility of bribery.
  4. Furtherly, in the long run, there is need to educate the public in generally on the use of e-banking facilities and services and also the need to safe certain information such as pin code, access code etc.
  5. Finally, it is hoped that further research should be carried out on the topic so as to either refuse or verify the result hereby obtained. This will in the end only go to improve the knowledge of people generally on the issue and challenges of electronic banking.

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