Compensation Management And Organizational Performance In PZ Cussions Nigeria Plc

Project and Seminar Material for Industrial Relations and Personnel Management

Compensation Management And Organizational Performance In PZ Cussions Nigeria Plc


The study attempted to examine the influence of compensation management on the performance of the employee as well as the overall efficiency of the organization. Relevant literatures were reviewed to highlight the subject matter. Pz Cussons Nig. Plc was selected for testing in the study selected representative comprising of staff and management formed the sample size examined. The simple random sampling techniques were used. The questionnaire was used to collect data. 75 questionnaires were properly answered and returned from the initials 100 questionnaires. And respondents responses were presented in frequency tables and simple percentages was used for demographic data, while the chi – square (X2) method of data analysis was employed for hypothesis testing. The growing emphasis on employee engagement as critical to organizational performance means that the concept of total reward is exerting more and influence on reward strategy.

Reward management however, is concerned with the formulation and implementation of strategies and policies that aim to reward people fairly, equitably and consistently in accordance with their value to the organization. It deals with the design, implementation and maintenance of reward process and practices that are geared to the improvement of organizational, team and individual performance.

Consequently, it was proffered that compensation should be goal driven for instance, Pz Cussons should place more emphasis on financial reward, this will aid workers to evaluate his performance towards the organization, thereby promoting organizational performance and profitability.

Chapter One


1.1 Background to the Study

The compensation of employees at all level has become one of the major functions of human resource management. It is one of the most important, complex and problematic issues in managing human resources in any organization. Every business enterprise that wants to gain competitive advantage over its competitors must attract the services of high quality employees. According to M.C Faraland (2001) ‘Man is a rational animal covered with maximizing his economic gains’. He continuously put forth effort to satisfy his personal needs ranging from physiological needs to self actualization.

Maslow states that it is the way to desire to satisfy the needs that motivate workers into higher performances and productivity, they strive to increase their output and efficiency in order to acquire the means for satisfying these needs.

Mutter & Donald (2003) describes remuneration as payment system based on effort, performance and productivity in essence; remuneration refers to salary or wages and the allowanced and financial benefits payable to employee, either in cash or kind in return for his service. In a nutshell remuneration is the price of labour. Essentially, employees work to produce reward for their performances. Thus, the exchange of labour for financial reward is the heart of the compensation process. However, formal compensation can be offered using three types of reward namely;

Pay, Incentives and Benefits.

Compensation management is an integral part of management. Compensation management is a systematic approach to providing monetary values to employees in exchange for work performed. It may achieve several purchases assisting in recruitment, job performance and job satisfaction. It is an organized practice that involves balancing the work employee relation by providing monetary and non monetary benefits to employees. It is a tool used by management for a variety of purpose to further the existence and growth of the company. It may be attuned according to economic scenario, the business needs goals and available resources.

Compensation management contributes to the overall success of the organizations in several ways. To be effective, the managers must appreciate the value of competitive pay, to maintain and retain quality employees while recognizing the need to manage pay roll costs.

There are two different typesx of compensation management:

Direct Compensation

Is typically comprised of salary payment and health benefit. The creation of salary ranges and pay scales for different positions within the company are the central responsibility of compensation management staff. Effective compensation plan are routinely compared with other firms in the same industry or against published bench marks. Although some jobs are unique within a specific firm, the vast majority of positions can be compared to similar jobs in other firms or industries. Thus, direct compensation that is in line with industry standard provides employees with the assurance of fair compensation. This helps the employer avoid the costly loss of trained staff to a competitor.

Indirect Compensation

Focuses on the personal motivations of each person to work. Although salary is important, people are most productive in jobs where they share the company’s values and priorities. Common types of indirect compensation include free staff development courses, subsidized day care, opportunity for promotion or transfer within the company. Public recognition, ability to effect change in the work place and service to others.

An effective compensation package has a combination of direct and indirect compensation. Compensation management programs often include salary range for each position, with incremental increases and annual reviews. During these review sessions, both type of compensation management are addressed and presented to the employee as part of the total package.

Compensation is the combination of monetary and other benefits provided to an employee in return for their time and skill.

The field of compensation management provides management with the ideal combination of different remuneration types. The purpose of these types of program is to retain and motivate good employees

1.2 Statement of Problem

Non availability of staff buses to conveniently covey workers from their various areas to make sure the meet the resumption time. Apart from this cafeteria is a place where food is served, bought and eating during the break time, but this facility is lacking in the organization. Irregular promotion/advancement for workers upgrade has become a threat worrying the workers. The practice of man knows man/favourism. The workers complain has taken over the organization. Some of the workers complain to have in one position over 4 – 5 years, while some of their colleagues get rapid and regular promotion.

This act is the outcome of God’s fatherism and man know man. The less privilege seldom gets their promotion. The term work environment encompasses different aspects such as physical work environment, management attitude towards employees, relationship with colleagues and working condition. Recent research has highlighted the hypothesis that an employee’s work environment can have a dramatic effect on his or her performance and attitude to work. In addition to physical attributes of a work, place, hostile work environment are like cancer that can eat through the core.

Productivity and employee performances faster and more devastating than any other work associated instance which the company in question seriously need to deal with as it is extremely disruptive to the work force. Teamwork is often viewed as an efficient condensing the individual contributions of individuals into cohesive outcome. The term ‘Self directed work teams have been used since the 1950s to describe teams of employees working together toward one common goal. In the typical work environment like Pz Cussons plc, a self directed work should be encouraged in employee’s work life for a greater performance. Also workers complained there is inadequate remuneration and incentives to commensurate with the nature and importance of the job they perform. Employees look forward or anticipate certain rewards from management which are not forth coming. There should be differentiation in pay due to our region, skills, talent and capacities as well as a business overtime payment and retirement e.t.c.

1.3 Objectives of the Study

The study can be viewed as a contribution to greater understanding of compensation as an instrument that can be employed to increase efficiency and productivity and the value to secure and retain labour service. Other objectives include: –

  1. To find the different compensation packages that exists in Pz Cussons Nigeria plc.
  2. To find out from different employee’s view type of reward those reimburse their morale for highest degree of performance, either monetary or non-monetary reward.
  3. To identify the particular compensation package that motivates employee to higher productivity
  4. The study also seeks to find out different view of the employees in the organization concerning compensation packages operating in the company.
  5. To identify the Strategic Business Unit (SBU) structure adopt by the company for its efficiency and performance.
  6. To find out the relationship between workers reward and their level of performance

1.4 Research Question

  1. Does workers compensation propelled organization performance?
  2. Does employees compensation contribute to effectiveness of the organization?
  3. Does hostile work environment improves employees performance in Pz Cussons plc?
  4. Which compensation package motivates employee to highest level of productivity?
  5. Can reward system increase employees level of performance?
  6. How can reward be linked to employee efficiency and productivity?
  7. Could reward be linked to job satisfaction?
  8. What are the perceptions of worker concerning compensation packages in Pz Cussons Plc
  9. Does employees pay commensurate with their performance?
  10. What suggestion/ recommendation would be proffered for the organization compensation management?
  11. Would poor working condition, lack of promotion and inadequate salary structure, reduce the output of employees?

1.5 Research Hypotheses

  1. H0: Poor compensation packages will not reduce workers morale and will not affect their productivity adversely.
    H1: Poor compensation packages will reduce workers morale and will affect their productivity adversely.
  2. H0: Effective remuneration structure will not aid organization in achieving high level of performance.
    H1: Effective remuneration structure will aid organization in achieving high level of performance.
  3. H0: There is no relationship between workers reward and their level of performance.
    H1: There is a positive relationship between workers reward and their level of performance.

1.6 Significance of the Study

The findings of this research are partial and theoretical significance not only with the reference to the members of the work organization studied, but also with regard to the available knowledge about problems of compensation management.

The research also enhances and broadens the knowledge of the management that attained of organization goals is aimed at involving all parties in the organization, the management, the employees and the customers/suppliers. The significant derived from this study will enable the management to realize that poor working condition, lack of promotion, inadequate salary structure e.t.c. will immensely reduce the output of employees. This study is a contribution to the body of knowledge existing.

In the field of human resources management especially in wages and salaries, administration because of the approach brought to bear upon the research which may see compensating management in different light from much of the existing literature on compensation of workers in Nigeria. The importance of this study is to see the relationship (if any) between salaries, wages, and other staff motivations and organizational performances.

1.7 Scope of the Study

The study tries to examine compensation management and organizational performance and how employees reward could be linked to efficiency and higher productivity with a particular reference to Pz Cussons Nigeria plc. The scope of the research is limited in both depth and coverage, the study concerning the examination of independent variable affecting compensation of employees and organizational performances in Pz Cussons Nigeria plc. The study will not cover all the variety of products producing in the company because of the problem that may be encountered when administering questionnaires on employees in all the industries all over Nigeria. As such, this study will adhere strictly to Pz Cussons Nigeria plc detergent and cleaners producing plants in Nigeria.

1.8 Limitation of the Study

This research is affected by non availability of fund. This however, is caused by the poor standard of living in the country which emanated from economic situation of the country and high rate of inflation which has caused prices in commodities and other materials needed by the researcher to increase.

  1. The time fame scheduled for the completion of the research is too limited.
  2. It is difficult to retrieve information from the populace because people prefer to keep their privacy. In a situation where data over the year are needed, such data are not often possible to collect.

1.9 Operational Definition of Terms


This is a generally rewards as the most important form of compensation because of the role it plays in employees motivation of putting all his effort towards organization productivity. Pay is the basic compensation employee receives usually inform of wages or salary.


These are rewards designed to encourage and reimburse employees for effort beyond normal performance expectations. It includes bonus, commission, profit sharing, plans, piece work, stock option, cost reduction, suggestion plan, production bonus plan e.t.c. incentive pay has the following benefit:


linking pay to performance increase employees motivation to perform i.e superior performance is encouraged and inferior. Performance is discouraged


high performance is more motivated to stay with an organization.


because incentive pays encourage superior performances, an organization’s productivity can be highly improved

Organizational goals:

it helps to designing individual goals with organizational goals.


These are rewards available to employees as part of organizational membership. These includes free medical treatment, vocational or leave pay, call back pay, lay off pay, rest period pay, lunch subsidy, accident insurance, disability insurance, scholarship for staff’s children.

According to flippo (2002), increasing management is accepting the idea that group as well as individual can be motivated to work more effectively. Thus most of them embark on employee compensation program which are designed to attract capable employees to the organization, motivates them into superior performances and retain. This service over an extended period of time. Services increase inefficiency and higher productivity is one of the goals of an organization effective, compensation management is a step towards achieving the goals

Chapter Five

Summary of Findings, Conclusion and Recommendations

5.1. Introduction

Apparently, the research work was an attempt at determining the level of influence that compensation management and reward system has on the performance of the employees and the resultant effect on the organization.

Consequently, factors that are associated with employee’s performance were identified and related with compensation management. Moreover, statistical relationships were created among the variables in such that it was made to understand how “adequate welfare package re – imburse employees morale for high level of performance”.

Obviously, the researcher discovered that organizational performance is a resultant effect of employee’s effectiveness and efficiency.

5.2. Summary of Findings

In the previous chapter (i.e. chapter 4) data collected during the study were presented and analyzed using descriptive statistics and inferential statistics for hypothesis testing.

  1. It was discovered that poor compensation packaging will not reduce workers morale and will affect their productivity adversely.
  2. It was also discovered that “effective renumaration structure will aid organization in achieving high level of performance.
  3. Finally, it was revealed that there is a positive relationship between workers reward and their level of performance.

5.3. Conclusion

Although, the study is an in – depth investigation of how compensation management brings about organizational performance through employees efficiency. However, the resultant effect is that management should note that employees understand how the financial reward system operates, how they benefit from it and how the organization will help them to develop their skills and competences, therefore they need to receive the maximum benefit, through which organization will also attain or achieve its goals and objectives through high level of employees performances.

5.4 Recommendations

In view of the observation and findings achieved from the research study, the research wishes to proffer the following recommendations.

  1. Financial Reward should be goal driven, e.g. incentives, bonus, profit Sharing, stock options e.t.c. will boost workers performance towards the attainment of organizational goals and objectives.
  2. Since commitment or employees commitment goes beyond just employees’ productivity, but also includes their loyalty and patriotism to the organization. It is necessary for management to make the design and implementation of effective compensation a pivot of the organization to attract and retain qualified human resources.
  3. In view of the competitive and dynamic nature of business environment -Where monetary reward encourages the employees, the need for adequate incentives cannot be over emphasized. In terms of job performance, Pz Cussons Nigeria Plc should formulate aggressive strategy and blend the various different reward systems.
  4. Finally, management should create and promote a conducive, productive and harmonious organizational atmosphere. In such kind of business environment, high level of human resources performance will be achieved.

5.5 Suggestion for Further Studies

The solving of one problem normally gives rise to another. This research work carried out proper investigation on compensation management as a tool for influencing employees to contribute efficiently into the organization, and to put on high performance.

The research work strived to expose much of the intricate areas on compensation as it relates to employees performance and therefore suggests that further studies should concentrate on the following areas:

  1. A compensation study should be carried out on organizations that have a well compensation programme and to show this effect on the organization productivity and profitability.
  2. Reward strategy as a tool for achieving competitive advantage in the industry.
  3. The effect of reward system in the multinational and indigenous organizations.

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