Code Of Business Conduct And Organisational Performance (A Case Study Of Access Bank Plc)

Project and Seminar Material for Business Administration and Management BAM

Abstract

Many organizations realize the importance and benefits of explicitly communicating their values and guiding principles in a published code of conduct or code of conduct. Such a code, which helps build a values-driven organization, typically deals with an organization’s underlying values, commitment to employees, standards for doing business, and its relationship with wider society. Against this background, this paper therefore examines code of business conduct and organisational performance. (a case study of access bank plc). The primary and secondary method of data collection was used in collection of data for the study. Primary data were obtained through the use of questionnaires and interview while the secondary data were obtained through review of relevant literature. The population of the study comprises all the staff of Access Bank Plc, out of which a sample of hundred (100) staff were selected using a simple random sampling technique. Simple percentage method and chi – square were used in analyzing the data collected. The study revealed that there is a positive relationship between code of business conduct and organizational performance of Access bank Plc.

Also, that the effect of code of business conduct on organizational performance of Access Bank Plc include that it improves organizational performance; it helps in deepening the customer base of the organization; it enhances proper ethical behavior in the organization and it boosts productivity. With respect to the findings arrived at, recommendations were made which include: Firstly, efforts should be made to improve on the code of business conduct in Access Bank Plc.

Secondly, Government at all levels should ensure firms maintain a minimum standard on code of business conduct for firms in Nigeria.

Finally, there should be proper orientation of the stakeholders on the need to improve on the code of business conduct in business organizations in Nigeria.

Chapter One

Introduction

1.1 Background of the Study

Steinberg (1994) postulate that code of conduct in code of conduct encompasses such areas as integrity, honesty and fairness in the conduct of firms’ business activities. The social corporate responsibility of firms includes the need to conduct itself in an ethically responsible manner so as to win the public confidence and be able to impact positively on the wider society (Akinbayo, 2000). This in itself exceeds the usual profit maximization objective of the firm.

It is believed that the observance of a code of conduct will benefit the organization especially in the long run. Code of conduct as defined by the national institute of the management consist of set of moral principle adopted by organization to regulate and guide the organization and its employees in the conduct of its ordinary business activities, both internally and externally. According to Arlow, R. and Ulrich, T. A (2000), the codes of conduct specifies what is regarded as right conduct to be exhibited in the course of the organizations Business activities. A well-written code of conduct clarifies and links the organization’s mission, values and principles, with standards of professional conduct. The code states the expected standard of behavior for managers and employees of the organization and serve as benchmarks against which individual and organizational performance can be measured. The code of conduct also serves as a guide and reference point for employees in their day-to-day decision making. A code provides the means for settling issues of misunderstanding and facilitates compliance. The code of conduct exacts honest and fair behavior and the display of equity in interpersonal, professional and academic relationship which leads to the respect for the dignity, diversity and the right of individual and groups of people. Legan, (2000). The code serves as an internal and external guideline to enhance corporate values and commitments. Externally, a code serves several important purposes such as enhancing Compliance, facilitate Marketing growth as it provides the customers confidence on the firm’s products and mitigate the risk of loss of public goodwill and patronage. Consequently, the performance of the firm is enhanced for greater profitability and market standing. The study seeks to appraise the code of Business conduct and organizational performance. A case study of Access Bank Plc.

1.2 Statement of the Problem

The challenges of illegal and unethical business practices among employee and mangers of many organizations constitute the essence for the formulation and enforcement of codes of conduct in the conduct of the ordinary business transaction of many organizations. Therefore, the code of conduct serves as a guide in dealing with ethical issues challenging them. It is apparent that many employees and business managers engage in activities which do not enhance the attainment of the corporate objective of the firm and are wrong in the light of the code of conduct of the firm. The problem confronting the study is to appraise the code of Business conduct and organizational performance. A case study of Access Bank Plc.

1.3 Objectives of the Study

The Main Objective of the study is to proffer an appraisal on the code of Business conduct and organizational performance. A case study of Access Bank Plc;

The specific objectives include:

To examine the relationship between code of business conduct and organizational performance of Access Bank Plc.
To investigate the effects of code of business conduct on organizational performance of Access Bank Plc.
To understand the ways to enhance code of business conduct in Access Bank.

1.4 Research Questions

What is the relationship between code of business conduct and organizational performance of Access Bank Plc?
What are the effects of code of business conduct on organizational performance of Access Bank Plc?
What are the ways to enhance code of business conduct in Access Bank?

1.5 Statement of the Hypothesis

Ho1: There is no significant relationship between code of business conduct and organizational performance of Access Bank Plc.

1.6 Significance of the Study

The study proffers an appraisal on the code of Business conduct and organizational performance. A case study of Access Bank Plc. It provides relevant data for the effective formulation and implementation of policies to enhance the realization of envisaged objective.

1.7 Scope of the Study

The study proffers an appraisal on the code of Business conduct and organizational performance. A case study of Access Bank Plc.

1.8 Limitation of the Study

The study was confronted with logistics and geographical factors.

1.9 Definition of Terms

Code of Conduct Defined

Code of conduct as defined by the national institute of the management consist of set of moral principle adopted by organization to regulate and guide the organization and its employees in the conduct of its ordinary business activities, both internally and externally. According to cole, (1996), the codes of conduct specifies what is regarded as right conduct to be exhibited in the course of the organizations Business activities.

Social Sustainability Defined

Social sustainability constitutes the formal and informal processes; structures; systems; and relationships which facilitates the capacity of current and future generations to create and maintain a healthy and liveable environment. Socially sustainable goal focuses on providing an equitable, diverse, connected and democratic and good quality of life.

Certification Defined

Certification is a process of giving recognition to an individual for passing a prescribed examination.

Education Defined

Education is viewed as the process of inviting truth and possibility. It is the wise, hopeful and respectful cultivation of learning undertaken in the belief that all should have the chance to share in life.

Chapter Five

Summary, Conclusion and Recommendations

5.1 Summary

This study focused on Code of business conduct and organizational performance, a case study of Access Bank PLC. The study was set to address three research objectives.

The objectives which include:

To examine the relationship between code of business conduct and organizational performance of Access Bank Plc.
To investigate the effects of code of business conduct on organizational performance of Access Bank Plc.
To understand the ways to enhance code of business conduct in Access Bank.

Based on the above stated objectives and the study carried out, the following findings were made:

That there is a positive relationship between code of business conduct and organizational performance of Access bank Plc.
That the effect of code of business conduct on organizational performance of Access Bank Plc include that it improves organizational performance; it helps in deepening the customer base of the organization; it enhances proper ethical behavior in the organization and it boosts productivity.
That the ways to enhance code of business conduct in Access Bank include being realistic in setting values and goals regarding employment relationships; organizations should learn to integrate ethics into their organizational management; system audit, examining guides and procedures against stated organizational objectives and values should be regularly taken and top managers on their own part should see themselves as role models, be oriented and also realize that ethnical behavour can be managed and the only way is avoid ethical dilemma.

5.2 Conclusion

The main purpose of this study is to assess Code of business conduct and organizational performance, a case study of Access Bank PLC. The study was set to address three research objectives. Three research questions guided the study.

In this study, a survey research design was adopted, the population comprises all the staff of Access Bank PLC, a simple random sampling technique was used to select 100 respondents for the study and a questionnaire was the instrument for data collection. Relevant literatures were reviewed which guided the objectives and methodology of this study.

As result of the field study and analysis of results, the following findings were made:

That there is a positive relationship between code of business conduct and organizational performance of Access bank Plc.
That the effect of code of business conduct on organizational performance of Access Bank Plc include that it improves organizational performance; it helps in deepening the customer base of the organization; it enhances proper ethical behavior in the organization and it boosts productivity.
That the ways to enhance code of business conduct in Access Bank include being realistic in setting values and goals regarding employment relationships; organizations should learn to integrate ethics into their organizational management; system audit, examining guides and procedures against stated organizational objectives and values should be regularly taken and top managers on their own part should see themselves as role models, be oriented and also realize that ethnical behavour can be managed and the only way is avoid ethical dilemma.

5.3 Recommendations

Based on the findings of this study, the following recommendations are made:

Efforts should be made to improve on the code of business conduct in Access Bank Plc.
Government at all levels should ensure firms’ maintain a minimum standard on code of business conduct for firms in Nigeria.
There should be proper orientation of the stakeholders on the need to improve on the code of business conduct in business organizations in Nigeria.

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Frequently Asked Questions

What is a code of conduct in business?

Code of conduct: A code of conduct in business is a set of organizational rules or standards regarding organizational values, beliefs, and ethics, as well as matters of legal compliance that govern the conduct of the organization and its members.

How does a code of conduct influence organizational culture?

How Does a Code of Conduct Influence an Organizational Culture? 1 Work Environment. A study by organizational ethics consulting firm LRN found that 73 percent of workers in an organization with a written code of conduct or ethics believe that it … 2 Values and Beliefs. … 3 Decision-Making. … 4 Accountability. …

What is the impact of code of conduct on decision making?

Decision-Making. Another impact of the code of conduct concerns decision making. In a small business, your reputation will be affected by the kinds of decisions that your employees make. To maximize the impact of the conduct code on your employee culture, make a point of modeling it to the workforce every day.

What is IBM’s Code of conduct?

This code of conduct is grounded in the company’s guiding principles and provides detailed explanations with examples. IBM also includes several side notes to further explain concepts and illustrate potential situations that could be ethically confusing.