The Challenges Of Information Communication Technology (ICT) On Organizational Objectives (A Case Study Of Pz Plc Aba, Abia State)

Project and Seminar Material for Business Administration and Management (BAM)

The Challenges Of Information Communication Technology (ICT) On Organizational Objectives (A Case Study Of Pz Plc Aba, Abia State)


Information communication technology is essential and significance for effective and efficient operation of any business venture, be it traditional or otherwise, as finance is the life wire of any portable business, so also is information essential to a manager for decision-making powers.

For information to be effective, there must be a good communication network, which will enable the information flow in accordance with the intended direction. Good communication aids organization to achieve their desired objectives through the people employed in is service and communication is the only effective means through which members of the organization interacts.

This study will examine the challenges of information communication technology breakdown in an organization and probability recommending ways of ameliorating the issues so that the impact of communication network in the organization will be felt in organization.

Table Of Contents

Preliminary Page(s)

  • Title page
  • Approval page
  • Dedication
  • Acknowledgement
  • Abstract
  • Table of contents

Chapter One


  • 1.1 Background of the study
  • 1.2 Statement of problems
  • 1.3 Objectives of the study
  • 1.4 Research questions
  • 1.5 Research hypothesis
  • 1.6 Significance of the study
  • 1.7 Scope of the study
  • 1.8 Limitation of the study
  • 1.9 Definition of terms

Chapter Two

Literature Review

  • 2.0 Introduction
  • 2.1 Conceptual framework
  • 2.1.1 Historical Background of PZ Nigeria plc
  • 2.1.2 Overview of communication
  • 2.1.3 Operations of PZ Nigeria plc
  • 2.2 Theoretical framework
  • 2.2.4 Effective communications
  • 2.2.5 Effective information
  • 2.2.6 Management of communication
  • 2.2.7 Summary of review
  • 2.3 Researchers position

Chapter Three

3.0 Research Design and Methodology

  • 3.1 Introduction
  • 3.2 Research design
  • 3.3 Sources/Methods of data collection
  • 3.4 Population and sample size
  • 3.5 Sample technique
  • 3.6 Validity and reliability of measuring instrument
  • 3.7 Method of date analysis

Chapter Four

4.0 Presentation and Analysis of Data

  • 4.1 Introduction
  • 4.2 Presentation of data
  • 4.3 Analysis of data
  • 4.4 Interpretation of data

Chapter Five

5.0 Summary, Conclusion and Recommendation

  • 5.1 Summary of findings
  • 5.2 Conclusion
  • 5.3 Recommendations
  • References
  • Appendix.

Chapter One

1.0 Introduction

1.1 Background Of The Study

The focus of this research study is on the challenges of information communication technology on organizational objective. Information is an indispensable resource in every organization. We are actually in an information era, as we had in the past; the agricultural era, the manufacturing and industrial era. Organizations activities get improved with time, accurate and pertinent information that help to make better decisions in every organization.

Information communication technology is defined as the people, equipment and procedures to gather, sort, analyze, evaluate and distribute accurate, timely and pediment information for management decisions makers.

According to Ben Nwosu (2006:6) define information and communication technology device or application, including; radio, television, cellular phones, computers, network hardware and software which helps management decisions in attaining organizational objectives.

According to Wikipedia (2005;1,2) defined information communication technology as a role unified communication and the integration of telecommunications (telephone lines and wireless signals), computers, microwave as well as necessary soft wares, storage and audio-visual system, which enables users to create, access, store, transmit and manipulate information.

Information communication technology (ICT) consists of information technology (IT) as well as telecommunications, broadcast media, all types of audio and video processing and transmission and network based control and monitoring functions. Information communication technology is so vast in the sense that we now have ICTs in education, health care, libraries and even in manufacturing companies as PZ Plc Nig Plc.

Information communication technology is essential and significance for effective and efficient operation of any business venture be it traditional or otherwise. As finances is the life wire of any profitable business, so also is information essential to a manager for decision making process. It enables the people to know the expectation of management from them as they try to carryout functions of their duty.

The plans, policies, strategies and goals of the organization are made known to the different levels of manage net operations and workers through effective communication and feedback is obtained through communication.

The management function and other group activities are impossible without good information that can help in carrying out specific functions. It is through communication that management gives directions to its subordinates. It is due to the absence or poor implementation of the above selected importance of communication and information that lead the researcher to investigate the reasons for such poor implementation and also gives device a means through which the situation will be ameliorated.

1.2 Statement Of Problems

The researcher after due consideration of the research topic decided to shortlist the challenges in the study.

  1. Management has failed to design standard communication channel In which information can easily be transferred. The organization of PZ Plc is vast and hence management has kept no attention on providing a standard channel of communication.
  2. There has been low compliance of workers in the organization. This is due to managers do not give clear and unambiguous instructions.
  3. Workers opinion are not been heard because of the poor information communication technology within the organizational system.
  4. Managers have failed to understand the importance of communication and as such have reduced employee participation in job activities. Most at times this comes from distortion and inadequate of information and has led to several ugly situations like strike action, work to rule and misunderstand. Etc.

1.3 Objectives Of The Study

  1. To find out how management should design standard communication channel in which information can easily be transferred.
  2. To measure the level of workers opinion of the workers in management decision which affects them through an effective information communication technology.
  3. To determine how effective communication technology helps management to issue clear and unambiguous instructions to its subordinates for maximum compliance.
  4. To identify how employee participation in job activities can be increased through effective information communication technology.

1.4 Research Questions

  1. What communication design channels do the managers in PZ Nig Plc maintain in achieving cordial relationships with its subordinates as information is been transferred.
  2. How does information communication technology increase employees opinion in management decisions as it affects them.
  3. How does effective communication technology help the management to issue clear and unambiguous instructions to its subordinates for maximum compliance.

1.5 Research Hypothesis

  1. Ho There is no clearly defined form\channel of communication between management and workers of PZ.
    Hi There is a clear form\channel of communication between management and workers of PZ
  2. Ho Information communication technology does not increase in employee participation in job activities
    Hi Information communication technology do increase employee participation in job activities

1.6 Significance Of The Study

This study is of immense and innumerable significance of the researcher, the case study of PZ Plc Aba and the society at large with reference to my successor in this filed of study.

To the researcher, the study will help the researcher to be alert of some certain organizations challenges in terms of communication and devise a means of overcoming them at ease down when they are encountered in future and also if serves as a partial fulfillment for the qualification of an award of Higher National Diploma (HND).

To the case study, this through infestation of PZ Plc Aba has aim of identifying the causes of performance in their communication system. Apart from this, the following will be examined to ascertain the true position of the statement;

  1. Analyze the communication network existing in PZ Plc Aba.
  2. Evaluate the challenges that hinder effective communication in the organization.
  3. To identify the communication channel already in use in PZ.

1.7 Scope of the study

The scope of this study will be limited to evaluate the positive impact of ICT in PZ Nigeria Plc Aba, factors that impede free flow of information in PZ Nigeria Plc, solutions to such problems which will be adopted in Organization effectiveness.

1.8 Limitation Of The Study

Due to the present economic stagnation in the country, the researcher was constrained in cause of carrying out this study by many factors especially the following:

Insufficient Fund:

Finances are the major factors that limit the scope of the study more especially the fund to design enough questionnaires which led to the limited nature of the sample size.

Time Factor:

The researcher was failed with time shortage including much loaded activities in this short semester like, assignment, sports, departmental jobs and fast approaching examinations, all these contributed to the limited nature of the study below its expectations.

Nonchalant Attitude Of Management Staffs:

The researcher was made to go to different offices in search of information that could have provided by the office, due to the above process, the information was delayed and sometimes the management was delayed and sometimes the management are students in allowing the researcher to source the information needed for the work.

1.8 Definition Of Terms

Information: Information is the knowledge that can gather from sources such as education research.


Communication is the process through which information idea and belief are exchanged between individuals and corporate bodies through a common system of symbols either orally or writing. In this vein, communication is a process by which management issues instructions to sub-ordinate on how to execute their duties and obtain feedback by performance (B.O. Nwosu 2002).


Management according to MC Fasland (1979) is the process by which managers create, direct, maintain and operate human efforts.


An organization according to Trewatha and Newport (1982:188) is a social structure designed to coordinate the activities of labor and hierarchy of authority for the achievement of common purpose of goal.

Chapter Five

5.0 Summary, Conclusion And Recommendation

5.1 Summary

This section however discusses the data analyzed in chapter four which was based on the challenges of information communication technology on the achievement of organizational goals.

A case study of Peterson Zochonas (Pz) Nig. Plc Aba was carried out. The study was aimed at finding out the challenges of ICT on the achievement of organizational objectives in terms of the causes and the percale solution to be preferred so that such communication breakdown will be reduced to bare minimum and possibly eliminated.
This empirical though descriptive research was carried out using different procedures; list of oral interviews and above all the structured Questionnaire which was distributed among managers and workers of the organization requiring them to put down their opinion for the purpose of effective interpretation and conclusion coupled with recommendations. 80 questionnaires was designed and distributed with 10 question, each and about 60 was responded and returned in which the researcher.

The data collected from the organization was analyzed and the following were concluded.

The data analyses on table 4.3.6 showed that 10 out of 60 covering (20%) believe that the channel/form of do exist while 50 covering 80% believed that the organization makes use of both form of communication in transferring information from management to its subordinate.

From the data analyzed in table 4.3.8, showed that 40 covering 75% said no while 20 covering 25% said yes. This is attributed to the problem of communication breakdown as 10 covering 25% from the table 4:3:9. the books of authors consulted talked about problems inherent in communication are;

  1. Misconception of leads.
  2. Lack of understanding between the transmitter and receiver.
  3. Lengthy massage and inappropriate listening.
  4. Time lay and noise

5.4 Conclusion

In conclusion, management should endeavor to strength its forms/channel of communication for free flow of information from the source to the receiver. Management should also encourage both oral and written form of communication to enhance understanding between workers and management in the organization.

Furthermore, management should seek to provide efficient and effective information network throughout the organization to reduce barrier and finally terminating the barriers of effective communication.

Information communication technology should be seen as a major factor which affects the direction/focus of the communication of the organization. Hence should be put into cognizance in planning of organization strategies in achievement of goals and objectives.

5.5 Recommendations

In the light of these findings, therefore it is pertinent to recommend as follows:

  1. Management should take measures in eliminating the barriers of effective communication.
  2. Management should make more useful decisions relating to effective communication system.
  3. There should be cordial relationship between the employer with his employee and that communication flow uninterruptedly without loss of faith.
  4. Instruments should be unambiguous as to ensure that messages are not distorted.
  5. The transmitter should select appropriate symbol when communication as this should follow a logical sequence.
  6. The receiver should help the transmitter clarify his meaning by raising questions from time to time as this will aid effective communication.

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Frequently Asked Questions

What is Chapter 4 of challenges of Information Communication Technology (ICT) on organizational objectives?

Chapter Four of Challenges Of Information Communication Technology (Ict) On Organizational Objectives Contains: Presentation And Analysis Of Result, Introduction, Data Presentation, Analysis Of Data And Summary Of Findings.

What is the importance of Communication Technology in an organization?

Good Communication technology aids organization to achieve their desired objectives through the people employed in its service and Communication is the only effective means through which member of the organization interacts.

What is Information Communication Technology (ICT)?

Information Communication technology consist of people, equipment and procedures to gather, sort, analyze, evaluate and distribute accurate, timely and patient information for management decision makers.

What are the challenges of Information Technology?

The challenges includes lack of education about technology options; an incapability to prioritize which technologies are most important and a given time; how to go about integrating technology into a business and how to protect it (Ramon Ray, 2007). There are primary challenges that are facing Information Technology says Thomas, 2006.

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