The Challenges Of Effective Communication Between Health Information Officers And Patients (A Case Study Of University Of Uyo Teaching Hospital)

The Challenges Of Effective Communication Between Health Information Officers And Patients (A Case Study Of University Of Uyo Teaching Hospital)

Abstract

This study examines THE CHALLENGES OF EFFECTIVE COMMUNICATION BETWEEN HEALTH INFORMATION OFFICERS AND PATIENTS (A CASE STUDY OF UNIVERSITY OF UYO TEACHING HOSPITAL). Faced with the problem of Lack of communication can lead grave medical errors which have the potential to cause severe injury or unexpected patient death, the study was guided by the following objectives;To find out if there is effective communication between health information officers and patients in the University of Uyo Teaching Hospital.
Concerning methodology, the study employed descriptive and explanatory design, questionnaires in addition to library research were applied in order to collect data. Primary and secondary data sources were used and data was analyzed using statistical package which was presented in frequency tables and percentage. The study findings revealed there is no adequate communication between health care workers and patients and this gap causes more medical errors. Key recommendations from the study are; proper communication channels should be established between health care workers and patients, a friendly and cordial environment must be created in hospitals

Table of Content

Chapter One

Introduction

• 1.1 Background of the Study
• 1.2 Statement of the Problem
• 1.3 Objectives of the Study
• 1.4 Research Questions
• 1.5 Statement of the Hypothesis
• 1.6 Significance of the Study
• 1.7 Scope of the Study
• 1.8 Limitation of the Study
• 1.9 Definition of Terms

Chapter Two

Literature Review

• 2.1 Introduction
• 2.2 Concept of Communication
• 2.3 Effective Communication
• 2.3.1 Meaning & Importance
• 2.4 Common communication shortcomings or challenges
• 2.5 The Impact of Communication Failures
• 2.6 Committing to Quality Service and Patient Satisfaction
• 2.7 Solutions to improve communications

Chapter Three

Research Methodology

• 3.1 Research Design
• 3.2 The Study Area
• 3.3 Population of the Study
• 3.4 Sample Size and Sampling Techniques
• 3.5 Sources of Data Collection
• 3.6 Instrument for Data Collection
• 3.7 Validity of Research Instrument
• 3.8 Reliability of the Instrument
• 3.9 Administration of the Instrument
• 3.10 Method of Data Analysis
• 3.11 Decision Rule

Chapter Four

Presentation and Analysis of Results

• 4.1 Demographic Information of the Respondents
• 4.2 Answers to the Research Questions
• 4.3 Research Hypothesis

Chapter Five

Summary, Conclusion and Recommendations

• 5.1 Summary
• 5.2 Conclusion
• 5.3 Recommendations
• References
• Questionnaire

Chapter One

Introduction

1.1 Background of the Study

The delivery of effective clinical practice requires an effective transmission of critical information between health care delivery officers and the patients which must be accurate at all times. Therefore, team collaboration is essential to ensure. That health care professionals are communicating effectively. Inadvertently the patient safety is at risk if there is lack of critical information, misinterpretation of information, unclear orders over the telephone, and overlooked changes in status. Communication is the process by which information is exchanged between individuals through a common system of symbols, signs, or behavior. It is a two-way process of reaching mutual understanding, in which participants not only exchange information, news, ideas and feelings but also create and share meaning. In general, communication is a means of connecting people or places.

Health care delivery system is the process of meeting the health care needs of people, institutions, and resources and other target populations. There are numerous health care delivery systems globally. However, nations design and develop the health delivery system which is in accordance with their needs and resources. The essential health systems consist of primary healthcare which is the health system which consist of planning and distribution of health care needs among market participants and public health care system which is the effort of governments, trade unions, charities, religious organizations, or other co-ordinated bodies to deliver planned health care services targeted to the populations they serve. The study seeks to appraise the challenges of effective communication between health information officers and patients. A case study of university Uyo teaching hospital.

1.2 Statement of the Problem

The need for adequate and effective communication in the health care delivery between health information officers and patients cannot be overemphasized. Lack of communication can lead grave medical errors which have the potential to cause severe injury or unexpected patient death. Medical errors which have occurred in the past relates more to failure to communicate adequately and effectively in today’s health care organizations. The problem confronting the study is to appraise the challenges of effective communication between health information officers and patients. A case study of university Uyo teaching hospital.

1.3 Objectives of the Study

The Main Objective of the study is to appraise the challenges of effective communication between health information officers and patients. A case study of university uyo teaching hospital;

The specific objectives include:

1. To find out if there is effective communication between health information officers and patients in the University of Uyo Teaching Hospital.
2. To investigate the impacts of effective communication between health information officers and patients in the University of Uyo Teaching Hospital.
3. To identify the factors militating against effective communication between health information officers and patients in the University of Uyo Teaching Hospital.

1.4 Research Questions

1. Is there effective communication between health information officers and patients in the University of Uyo Teaching Hospital?
2. What are the impacts of effective communication between health information officers and patients in the University of Uyo Teaching Hospital?
3. What are the factors militating against effective communication between health information officers and patients in the University of Uyo Teaching Hospital?

1.5 Statement of the Hypothesis

Ho1: There is no significant factor militating against effective communication between health information officers and patients.

1.6 Significance of the Study

The study proffers an appraisal of the challenges of effective communication between health information officers and patients. A case study of university uyo teaching hospital. It provides relevant data for the effective formulation and implementation of policies to enhance the realization of envisaged objective.

1.7 Scope of the Study

The study proffers an appraisal of the challenges of effective communication between health information officers and patients. A case study of university uyo teaching hospital.

1.8 Limitation of the Study

The study was confronted with logistics and geographical factors.

1.9 Definition of Terms

Communication Defined

Communication is the process by which information is exchanged between individuals through a common system of symbols, signs, or behavior. It is a two-way process of reaching mutual understanding, in which participants not only exchange information, news, ideas and feelings but also create and share meaning. In general, communication is a means of connecting people or places.

Health Care Delivery System Defined

World Health Organization defines health systems as a system consisting of all organizations, people and actions directed at promoting, restoring or maintaining health. This includes efforts which influence health determinants and health-improving activities. A health system encompasses publicly owned facilities which delivers personal health services, health insurance organizations, a mothers care for a sick child at home; vector-control campaigns, efforts of private health care providers.

Health Care Providers Defined

Healthcare providers consist of those institutions or individuals which provides healthcare services.

Education Defined

Education is viewed as the process of inviting truth and possibility. It is the wise, hopeful and respectful cultivation of learning undertaken in the belief that all should have the chance to share in life.

Chapter Five

Summary, Conclusion and Recommendations

5.1 Summary

This study focused on the challenges of effective communication between health information officers and patients, a case study of the University of Uyo Teaching Hospital. The study was set to address three objectives and one research hypothesis.

The objectives which include:

1. To find out if there is effective communication between health information officers and patients in the University of Uyo Teaching Hospital.
2. To investigate the impacts of effective communication between health information officers and patients in the University of Uyo Teaching Hospital.
3. To identify the factors militating against effective communication between health information officers and patients in the University of Uyo Teaching Hospital.

Based on the above stated objectives and the study carried out, the following findings were made:

1. That there is no effective communication between health information officers and patients in University of Uyo Teaching Hospital.
2. That the impacts of effective communication between health information officers and patients in the University of Uyo Teaching Hospital include that it helps in proper checkmating of patients; it helps in fast improvement of the health conditions of the patients; it increases the patients’ satisfaction index and it helps to avoid error in patients attendance.
3. That the factors militating against effective communication between health information officers and patients in the University of Uyo Teaching Hospital include but not limited to too much workload on the part of the health information officers; lack of enough computer system; poor infrastructural facilities; and poor funding to health.

5.2 Conclusion

The main purpose of this study is to assess the challenges of effective communication between health information officers and patients, a case study of the University of Uyo Teaching Hospital. Three research questions and one research hypothesis guided the study.

In this study, a survey research design was adopted, the population of this study consisted of all medical personnel, University of Uyo teaching hospital, a simple random sampling technique was used to select 28 respondents for the study and a questionnaire was the instrument for data collection. Relevant literatures were reviewed which guided the objectives and methodology of this study. As result of the field study and analysis of results, the following findings were made:

1. That there is no effective communication between health information officers and patients in University of Uyo Teaching Hospital.
2. That the impacts of effective communication between health information officers and patients in the University of Uyo Teaching Hospital include that it helps in proper checkmating of patients; it helps in fast improvement of the health conditions of the patients; it increases the patients’ satisfaction index and it helps to avoid error in patients attendance.
3. That the factors militating against effective communication between health information officers and patients in the University of Uyo Teaching Hospital include but not limited to too much workload on the part of the health information officers; lack of enough computer system; poor infrastructural facilities; and poor funding to health.

5.3 Recommendations

Based on the findings of this study, the following recommendations are made:

1. There should be an entrenchment of the culture of proper communication in the University of Uyo teaching hospital.
2. Basic infrastructure like Computer systems and software should be provided for better documentation of patients’ information.
3. There should be prompt payment of medical personnel in the hospital.

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