Bureaucracy And Service Delivery In The Civil Service (A Case Study Of Ebonyi State Civil Service)

Project and Seminar material for Public Administration

Project and Seminar material for Public Administration


This work seeks to investigate how bureaucracy in Nigeria civil services. It is also carried out identifying what are the constraints facing civil service in Ebonyi State and solution in that problem. In the course of the study. Data where gathered and analyzed which help the research make some finding and proper solution which if adopted will go to long way to addressed the problem of bureaucracy and service delivery in Nigeria public services.

The research restored to the use of questionnaire, oral interview and direct observation. This instrument enables the researchers to obtain information used for. This study, the method of date analysis employment by the research is frequency percentage and statistics method where taken self help project three by accomplished rural development objective.

Table Of Contents

Preliminary Page(s)

  • Title page
  • Certification page
  • Dedication
  • Acknowledgement
  • Abstract
  • Table of content

Chapter One

1.0 Introduction

  • 1.1 Background of the study
  • 1.2 Statement of problem
  • 1.3 Objectives of the study
  • 1.4 Research Question
  • 1.5 Significance of the study
  • 1.6 Scope of the study
  • 1.7 Limitation of the study
  • 1.8 Definition of terms

Chapter Two

2.0 Literature Review

  • 2.1 Introduction
  • 2.2 Bureaucracy a conceptual and theoretical foundation

Chapter Three

3.0 Research Design and Methodology

  • 3.1 Introduction
  • 3.2 Research design
  • 3.3 Sources / Method of data collection
  • 3.4 Population and sample size
  • 3.5 Sampling techniques
  • 3.6 Validity and reliability of measuring instrument
  • 3.7 Method of Data analysis

Chapter Four

3.0 Presentation and Analysis of Data

  • 4.1 Introduction
  • 4.2 Presentation of data analysis
  • 4.3 Analysis of data
  • 4.4 Interpretation of result

Chapter Five

4.0 Summary, Conclusion and Recommendations

  • 5.1 Introduction
  • 5.2 Summary of findings
  • 5.3 Conclusion
  • 5.4 Recommendation
  • References
  • Appendix

Chapter One

1.0 Introduction

1.1 Background Of The Study

Right from the onset of the world, man has been cooperatively organized as a group of work towards a directed goal in a directive manner.

Indeed the prevalence of complex bureaucracies is believed to be the structural framework in our relent organization.

Against this backdrop, the emergency of this bureaucratic organization so unpresented and optimization of the contemporary era that is often believed that we are living in the organized society where the people are manned by the organization.

No less important to mention is the fact that these complex organization are established not only to find solution by giving human problem but to do efficiently. It is not surprising therefore that in the new turn era. The central concern of several classical social analysis was the issue of how man is going to be organized human society in general and more specifically his productive act vitas in the most efficient way achieved maximum benefits.

Adam Smith (1723 – 1790) advocated that economic and industrial maters should be left in the hands of the economist of industrial elites and agents (i.e those West in economic affairs). He was concerned with the problems of organizational productivity. Above all, for Max Webber (1869 -1920). The essence of the bureaucratic organization is efficiency. In order words, the peculiar characteristics of bureaucracy enable man to effectively deal with and transform the socio-physical environment.

It is on this basic that bureacractic organization are guided and pirated in man’s bid to perfect actualize him through socio-economic development that any impediment to efficient operations should be critized seriously.

Burearcracy is presupposed to provide the frame work of the attainment of organizational efficiency. But certainly, as it grew in public service, it came to required opprobrious meaning an odious cannotation. It is therefore in recognition of the need for a sound vinmiles and a efficient public bureaucratic that the researcher investigated into the remote cause of bureaucracy inefficiency in the countries public service.

The policy thirst of the ministry is implemented through rural electricity supply provision of water to urban, Semi urban and rural communities, rural roads (feeders) construction / rehabilitation, inspection of on going initiated projects for government counterpart finding, rural telecommunications, water resources management development, pre investment studies of hydrological surveys and geological survey maintenance of reticulated water system in public building coordination of all external technical assistance programmes on water and electricity project and liasing with the appropriate agencies water quality management and pollution control and water bore hole licensing and control.

On the structure of the ministry, it has statutory, a commissioner, permanent secretary, eight department of administration, accounts planning research and statistics, electrical services department, community development department, water service development, doing and irrigations of department, hydrology, hydrogeology department.

The Ebonyi State civil service two parastatals namely, Ebonyi state water development agency (E.W.A.D.A) and Ebonyi state water cooperation.

1.2 Statement Of The Problem

Bureaucratic and service delivery has now posed seriously concern for all in public service. As bureaucracy grew in the service, it came acquired the opprobvious the connotative which reveals it’s negativity and disfunction. It poses a problem because the existence of bureaucracy can adversely affect the smooth functions of an organization.

The problem lies on the fact that bureaucracy is associated with inefficiency, lack of initiative, unintelligent rigidly in the approach to human problems under fussnes and bossness on the part of official and down right storbness. It is this undesirable and regreatable tendencies of bureaucracy that members of the public cry out against therefore, the problem addressed in the research work anchors on the following:

  1. Bureaucracy distorts the smooth functioning of an organization.
  2. It adversely affects efficient delivery of public goods and services.
  3. Bureaucracy promotes red- tapism, rigidity and inefficiency.
  4. It reduces productivity.

1.3 Objective Of The Study

Bureaucracy is often perceived as a phenomenon that can adversely affects the smooth functioning of an organization. It is on this stand point that people refer bureaucracy to as red-tapism, slugglish, rigidity, cumbersome, negative and inefficient, this research is undertaken to investigate into bureaucracy problem in Nigerian public enterprises, the effects of such problem and possible ways of eradication the problem and to ensure vinile, sormdard efficient and sustainable public bureaucracy.

However, the research is aimed at finding out the extent in which bureaucracy have undermined the smooth effective and efficiency service delivery of Nigerian public enterprises.

  1. It is also the objective of the research elucidate the concept of bureaucracy.
  2. The project also attempt to identify, examine, and analyzed the cause of bureaucratic bottlenecks in the country’s public service.
  3. It is equally the purpose of the study to make a well articulated commendation that will go a long way to ensure sarily in our public service with a view of to an achieving efficiency and increased productivity.

1.4 Research Questions

The researcher is guided by certain research question in his quest for answers to the problem being investigated.
The main problem of this research therefore revolves the following questions.

  1. Is the country’s socio-political climate conducive for virile, sound and efficient public bureaucracy?
  2. To what extent does the reform exercises yield positive result?
  3. Could it be possible for Nigerian public administration bottlenecks?
  4. Has the government of Nigeria made any sermons effects towards eradicating bureaucratic inefficiency in the public administration?
  5. In what ways can the problem be solved?

1.5 Significance Of The Study

Significance of the study defined the relevant contribution and benefit of the study to the public administrators and researchers of successfully carried out.
However, this study will be great significance in the following ways:-

The finding of the study shall be of immense benefit to administrators and managers in correcting and malies inherent in a bureaucratic set up.

  1. It will also help an organization in boasting productivity.
  2. It will be equally be useful to public enterprises and other cooperate bodies if they adopted the finding and recommendations provided in this work, when making policies and decisions.
  3. It will aid the government and the organization to avoid bureaucracy, bottleneck, red-tapism and non-chalet attitude of public servants.
  4. Academically, the research will contributes to the work of knowledge and stimulate further research into the subject matter by students and other researchers in the field of administration, management and social service.

1.6 Scope Of The Study

Since the large scale of an organization, bureaucracy is eminent and inevitable for the service of such organization the scope of the research on bureaucracy and service of delivery in Nigerian civil service with the ministry of public utilities as the case study.

As the result of the vastiness and ambigiousty of ministry of public utilities, the study shall be narrowed down to the administration department of the ministry.

1.7 Limitation Of The Study

In attempt to carry out a meaningful research, certain factors seems to affects the researchers effort an among factors are:

Time Constraint:

The time given to this research work is the short to generate enough data that would help in testing the hypothesis.

Lack Of Fund:

Those factors equally affected the research process as / could travel to other organization to dise over similar experience and draw a conclusive analysis.

1.8 Definition Of Terms

In the researcher, is cooperating with certain concept which may not be familiar to the research for better understanding of the terms and concepts used, an operation definition is given as follows:

1.9 Terms And Definition


This is used to mean any large complex organization in which employee has specified responsibilities and works within a hierarchy of authority.

Public Utilities:

This refers to special kind of public enterprises mainly to the provision of essential public services such as electricity, pipe borne water etc, for both domestic and commercial consumption.

Public Service:

This refers to all public institution that implemented public policy, comprasing the civil service, public enterprises, legislatures, local government system.

Public Enterprise:

There are organization set up with cooperate bodies and as out if the government operations for an enterprenual like objectives.

Red – Tapism:

This has to do with excessive use of formalities and strick adherence to rules in pubic business while shows donations.

Public Administration:

They deals with how the activities of government that are carried out as the institution (such as ministries and extra ministerial departments) procedure and processes involved in translating public policies in to action.

Chapter Five

5.0 Summary, Conclusion And Recommendation

5.1 Introduction

Bureaucratic inefficiency has been the problem child of Nigeria public administration since her independence in 1960. it is negotiation of the need for a sound, virile and inefficient public bureaucracy that the research embarked on the probe investigation of the remote course of bureaucratic inefficient in the problems the effect so far made towards eradicating them. In this regards, the researcher examined the Nigeria socio-political climate to determine whether it is conducive for virile sound public bureaucracy.

Besides, the study analyzed the effort made by successive government in Nigeria public administration and to an extent in which reform exercises yielded positive result. It attempted to examined the possibility of Nigerian public service serving with out bureaucratic bottlenecks. It is in the light of analysis investigation that study the presents the following observation.

5.2 Summary Of Findings

In the summary of findings from this study, it becomes self evidence that Nigeria civil service inherited bureaucratic inefficiency from the established colonial administration and those problems were transplanted into her public bureaucracy as the look over the reign of the political power from the political masters and became sovereignty state in 1960 for instance, colonialism granted increased in power and bureaucratic autonomy by enthroned service psychological menance to pay carefully attention to details hence red-tapism, besides the canalized people were sub-servant to their administration and this institutionalism the bureaucratic norms of severity inferiority complex and induce authorities prestige.

This reforms created an atmosphere or the system of productive, practice norms and corrections which were bureaucratic bottleneck or inefficiency.

Lack of integrity is the root of bureaucratic and political climate which is direct and indirect effect engendered bureaucratic problem in our public service.

The Nigerian socio-political climate is a conducive for a virile sound and efficient public bureaucracy. For instance, there is a problem of a deanship which often resulted in outright lack of a helpful political direction, such political bureaucrats like ministers giving or taking action without prior knowledge of the procedures and social cost. This is the roots of conflict between the administration an the professionals officers.

Udorji public review commission of 1974 paragraph 112 of the report revealed “That” the relationship between the administration and the professional is one of ceremony and antagonism in conflate rather than partnership in an enterprises, with resultant lack tearn work necessary in modern management, that political instability resulted in bad government and that political Compton spilled over into the public bureaucracy.

Trust as bound to occur service public administration is continently active business partner of political initiation execution of public policies.

The oil boom of 1970 to 1974 enthroned materialism in the gues of Nigerian include public bureaucracy and resulting to emergence of nepotism mediocrity and men of questionable integrity in the public service. The resultant affect it’s ethics loyalty, religions rillary hatred leading to inefficiency.

Udorji salary awarded of 1974 created appetite for endless search for material gains hence corruption in public service. The Nigeria climate condition isolcation, hot and like other tropical climate is associated with several disease which hinder efficiency performance of the public service since most of the bureaucratic facilities to counterpart the adverse effects of the climate, the resultant effect is inefficiency.

Monkey de work “Barbon dey chop” syndrome between the superior and interior bureaucratic account for lack of interest in discharge of official functions on the parts of the senior officers. Hence inefficiency other observations includes.

5.2.1 Institutional Factor

This dwells on faulty recruitment of employees faulty positive or frequent posting in addition to lack of facilities, inadequate training of the employees lack of clear objectives or good practice (such as poor motivation, lack of delgence, devotion of power etc.)

5.2.2 Political Factor

Political development in Nigeria during the past three decades has inadequately bought some level of inefficiency in the public service, for instance, there were the creation of 12 states in 1967 by Gowon and 19 states by murtala and 21 states in 198 by IBB and 30 states in 1991 and 36 states by Abacha.

In addition to about 774 local governments all these new creation of top position had to be met from among the first, four to five public service,. Lack of helpful political direction, for instance, ministeries or commissioners often gives or take political action and social cost. The case in point of the maintenance puro of the public service in 1975 which was reviseably managed and executed with the result that the IT produce almost a total country’s productive efficiency but if removed the best of the qualified civil servant and enthroned and mediocrity is the service hence inefficiency and re-tapism.

5.2.3 Sociological And Attitudinal Factor

This is ministered in false assessment of people which encourages inefficiency. Other sociological factors includes false declaration of age which allows the old peoples in the public service. The resultant effects is that old age decreases productivity because the officers concerned often get the factor or sick and much of the volume of work are left undone, hence inefficiency red-tapism and outright corruption.

5.2.4 Psychological Attitudinal Factor

Many of the public servant regard the public responsibilities assign to them as no man’s business with a careful attitude and lack of dedication and concern. This is what some people termed a colonial mentality. The bureaucracy must cases a result to malingering the whether. They work or not salary will assign to them a resultant effect of the action is inefficiency and red-tapism.

5.3 Conclusion

This research is undertaken to investigate into bureaucracy and efficiency in Nigeria pubic service with military of public utilities as the case study.

The study identified the consecutive element responsible for bureaucratic influence and summarily exposed the finding made so far based on the data collected and analyzed in the study based on the investigation so far made:

  1. The bureaucratic bottleneck of inefficiency has become such as a complex phenomenon in Nigeria public service.
  2. That socio-political climate extents environmental influence upon the Nigeria public bureaucracy
  3. That Nigeria political environment is the bone of the country’s bureaucracy and indeed the entire public service.
  4. That the greatest obstacle to the country’s bureaucracy and Nigerian themselves.
  5. That lack of integrity is the most of the problems of the Nigerian public bureaucracy.

5.4 Recommendations

It is obvious that the ministry of public utilities, which is constituent segment of the service, is constrained with bureaucratic bottleneck in order to established a sound, virile and efficient public bureaucracy, bureaucratic inefficiency should be eradicating in public services. It is attempt to realize the noble objectives that the researcher presents the following suggestions.

  1. The actions in the Nigeria public service should colonial mentality syndrome (moon chalent attitude) and regard government business as the own business.
  2. Every bureaucrat should live above board by maintaining transparency, honesty, dedication and patriotism.
  3. Government should pursue with vigor the provision of adequate facilities closed and adherence over time package or incentives for all workers.
  4. Every Nigeria worker should see his co-workers as one body and soul.
  5. All management techniques practice and stalls should be colleen based rather than one present for any cooperative approach.
  6. Recruitment entrance into the public bureaucracy should be strictly guided by meritocracy competence and ad equates gaining and skills rather than emotional and political consideration cum regions bins.
  7. Finally, government should provide special rewards for bureaucrat who live above board in the public services and bureaucrats, whose action in any way by omission or commission constitutes an obstacle to the realization sound virile and efficient public bureaucracy

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