Assessment Of Information And Communication Technology Competencies Possessed By Office Technology And Management Lecturers In Tertiary Institutions

Educational Management Project and Seminar Material

Assessment Of Information And Communication Technology Competencies Possessed By Office Technology And Management Lecturers In Tertiary Institutions


Abstract


This study was carried out to examine information and communication technology competencies possessed by office technology and management lecturers in tertiary institutions using Federal Polytechnic Nekede, Owerri as a case study. The study was carried out to determine whether there is an adequate adequate availability of information and communication technology for OTM lecturers in Federal Polytechnic Nekede, Owerri, determine the extent of ICT usage among OTM lecturers in Federal Polytechnic Nekede, Owerri, ascertain the ICT skills possessed by OTM lecturers in Federal Polytechnic Nekede, Owerri, and ascertain the factors affecting the use of ICT among OTM lecturers in Federal Polytechnic Nekede, Owerri. The survey design was adopted and the simple random sampling techniques were employed in this study. The population size comprise of office technology and management lecturers in Federal Polytechnic Nekede, Owerri. In determining the sample size, the researcher conveniently selected 41 respondents and 35 were validated. Self-constructed and validated questionnaire was used for data collection. The collected and validated questionnaires were analyzed using frequency tables and mean scores. While the hypotheses were tested using Chi-square statistical tool. The result of the findings reveals that there is no adequate availability of information and communication technology for OTM lecturers in Federal Polytechnic Nekede, Owerri. The study also revealed that the ICT skills possessed by OTM lecturers in Federal Polytechnic Nekede, Owerri includes: key boarding skill for efficient composition of words, key boarding‘s skill for checking and editing data, word processing skill, data base management skill, electronic messaging skill, ability to use computer systems. Therefore, it is recommended that Office technology and management lecturers should be given sufficient training on how to use ICT in teaching and learning processes to acquire knowledge and skills in integrating the technology in classrooms at mastery level. To mention but a few.


Table of Content


  • Title Page
  • Certification
  • Dedication
  • Acknowledgement
  • Table of Content
  • List of Tables
  • Abstract

Chapter One:

Introduction

  • 1.1 Background of the Study
  • 1.2 Statement of the Problem
  • 1.3 Objective of the Study
  • 1.4 Research Questions
  • 1.5 Research Hypothesis
  • 1.6 Significance of the Study
  • 1.7 Scope of the Study
  • 1.8 Limitation of the Study
  • 1.9 Definition of Terms
  • 1.10 Organisations of the Study

Chapter Two:

Review of Literature

  • 2.1 Conceptual Framework
  • 2.2 Theoretical Framework
  • 2.3 Empirical Review

Chapter Three:

Research Methodology

  • 3.1 Research Design
  • 3.2 Population of the Study
  • 3.3 Sample Size Determination
  • 3.4 Sample Size Selection Technique and Procedure
  • 3.5 Research Instrument and Administration
  • 3.6 Method of Data Collection
  • 3.7 Method of Data Analysis
  • 3.8 Validity of the Study
  • 3.9 Reliability of the Study
  • 3.10 Ethical Consideration

Chapter Four:

Data Presentation and Analysis

  • 4.1 Data Presentation
  • 4.2 Analysis of Data
  • 4.3 Answering Research Questions
  • 4.4 Test of Hypotheses

Chapter Five:

Summary, Conclusion and Recommendation

  • 5.1 Summary
  • 5.2 Conclusion
  • 5.3 Recommendation
  • References
  • APPENDIX
  • QUESTIONNAIRE

Chapter One


Introduction

1.1 Background of the Study

Office technology and management education in Nigeria has been evolving and developing with the advancement in office work and technology. As a response, many tertiary institutions in Nigeria have now changed the nomenclature from secretarial education/studies to Office Technology and Management. Igbinedion (2010) stated that secretarial education which gave birth to office technology and management started in the United States of America in the 17th and 18th centuries, by the 19th and 20th centuries the course expanded rapidly to some developed countries and spread to developing countries. Igbinedion also explained that Office Technology and Management education is a specialized phase of vocational education that prepares students to enter teaching and office occupations as capable and intelligent members of the office force. The use of secretarial services permeates all facets of a country’s socio-economic and political life ranging from schools, hospitals, corporate settings, legal, medical offices etc. Amoor (2009) also explained that OTM/secretarial education came to limelight in the last decades of the 19th century when some Nigeria nations in business partnerships with overseas exporters had to learn simple commercial subjects for the purpose of facilitating business transactions. The stages of development of OTM is taken from the manual typewriting stage, electric typewriting stage, electronic typewriting stage to word processing stage which ushered in Information and communication technology era.

Advancement in ICT has made it possible for people in different parts of the world to communicate face to face through satellite, video conferencing as well as transmit faxes embodying complex designs, drawings via regular telephone line. Lecturers have to be prepared to confront the challenges of the emerging technologies in order to fit into the industrial and information society of this global era. The rapid advancement in technology and new innovations have created various business needs, wants, challenges and has opened new opportunities like e-business. ecommunication, e-purchasing, e-marketing, e-finance, e-learning and e-service. All these make use of electronic devices to conduct business practices on-line. These new opportunities pose enormous challenges to OTM lecturers and society at large. There is an urgent need to ensure that those coming through education and those currently in the workforce have the right skills for this evolving sector. There is no doubt that a comparative advantage of any nation is a function of the capacity of her population to embrace new technologies and incorporate them into production process. This comparative advantage increases with the ability of the populace to efficiently utilize the new technologies. ICT competencies are essential for driving these on-line practices. OTM lecturers must acquire them in order to deliver the new methods of communication in their teaching programmes for instance the acquisition of power point sub skills will enable them use computers and multi-media projectors to reform their instructional delivery system.

Indeed the state of advancement in ICT and the expected level of competency on the part of OTM lecturers in higher education have tended to constitute a challenge to the OTM practitioners and the only means of establishing the true state of affairs is to address the competency levels of OTM lecturers. The study is motivated by the fact that there has been excitement of the introduction of ICT for the training of OTM students, the situation on ground and qualities of OTM graduates does not seem to support the enthusiasm. Observation in many tertiary institutions where OTM is taught, the complementary ICT gadgets seem to be in short supply and these manifest on the quality of student graduates in OTM in our tertiary institutions. This study is, therefore, significant as it will provide requisite information on the computer networking, tele-communication and media competencies possessed by OTM lecturers in tertiary institutions and it will help the tertiary institutions in packaging professional development programs for lecturers to update their ICT knowledge and skills.


1.2 Statement of the Problem

The world is fast becoming a global village, as a result of the development in Information and Communication Technology (ICT). The challenges of integrating Information and Communication Technology (ICT) into tertiary institution is a very big task many lecturers still lack adequate training in used and competence in using computer (ICT) as a tool for effective teaching and learning in tertiary institutions. On the relevance of ICT for teaching and learning, the Federal Government of Nigeria (2004) observed that government should provide facilities necessary infrastructure for promotion of Information and Communication Technology (ICT) at all levels of the education system (FGN, 2004). The level of sophistication of (ICT) innovation came in with an intention to improve and impact knowledge to lecturers and students in tertiary institutions but its absence or insufficiency in the existing tertiary institutions has made teaching and learning difficult. Therefore, it is against this backdrop that information and communication technology competencies possessed by office technology and management lecturers in tertiary institutions.


1.3 Objective of the Study

The primary aim of this study is to examine information and communication technology competencies possessed by office technology and management lecturers in tertiary institutions using Federal Polytechnic Nekede, Owerri as a case study. Thus, the following are the specific objectives;

  1. Determine whether there is an adequate adequate availability of information and communication technology for OTM lecturers in Federal Polytechnic Nekede, Owerri.
  2. Determine the extent of ICT usage among OTM lecturers in Federal Polytechnic Nekede, Owerri.
  3. Ascertain the ICT skills possessed by OTM lecturers in Federal Polytechnic Nekede, Owerri.
  4. Ascertain the factors affecting the use of ICT among OTM lecturers in Federal Polytechnic Nekede, Owerri.

1.4 Research Questions

The following questions guide this study;

  1. Is there an adequate availability of information and communication technology for OTM lecturers in Federal Polytechnic Nekede, Owerri?
  2. What is the extent of ICT usage among OTM lecturers in Federal Polytechnic Nekede, Owerri?
  3. What are the ICT skills possessed by OTM lecturers in Federal Polytechnic Nekede, Owerri.
  4. What are the factors affecting the use of ICT among OTM lecturers in Federal Polytechnic Nekede, Owerri?

1.5 Research Hypotheses

  • Ho: Office technology and management lecturers in tertiary institutions do not possess adequate competencies required for information and communication technology.
  • Ha: Office technology and management lecturers in tertiary institutions possess adequate competencies required for information and communication technology.

1.6 Significance of the Study

The result of this research will be of significance and greatly beneficial in the following ways. It will be useful to teachers, students, teacher educators Teachers and students of Tertiary Institutions, policy makers, researchers, and the society at large. In that it will help them appreciate the need to make necessary adjustment from the traditional methods of teaching and learning to a modern system of teaching and learning which is the Information and Communication Technology (ICT). The study will help the National Information Technology Department Agency (NIIDA) to measure the level of success of its organization.

Its hoped that the findings would help view possible factors hindering the effective implementation of ICT policy in education especially in tertiary institutions with the aim of solving them and improving students academic performance. The study may draw the attention of NIIDA to see possible areas that will demand review in the ICT policy to meet the current trend in the global market of information technology Study will reveal to policy makers the need to provide equipment and facilities to the teaching and learning of ICT in the tertiary institution, to encourage competency and fast usage of ICT and to remove the negative feeling of anxiety, lack of confidence in the attitude of teachers and students towards ICT usage in the tertiary institution. It will evolve trained personnels that could handle ICT equipments and infrastructure to competency level, will assist the tertiary institution in data processing. It will serve as a guide for student in their study and it will enable the teachers to do advance work in their researchers.

This finding of this study shall help, federal, states, an Education authority to know the extent to which ICT facilities are available in the tertiary institutions for teaching and learning process as well as know the level of usage utilization of these facilities by teachers and students for effective teaching – learning process.

The findings shall help make tertiary institution administrations to see the need for continuous training of their teachers who are ICT literate and train those who are not for better services delivery. Teachers will find this study helpful in so many ways. Specifically, some teachers who are reluctant to embrace this innovation or illiterate in the use and knowledge of ICT will see the need for it, if they want to remain relevant in the teaching profession and also ensure the success of their students. In addition, teachers who are faced with the problem of overcrowded classrooms can be supported with ICT to carry out their teaching effectively without much Ado. Infact, this study will be an eye opener and image booster if they adopt this strategy lessons can be planned and be taught without the teacher being necessarily present all through in the classroom. More so, it has an added advantage of reducing the burden of teachers to more or less a facilitator in the classroom.


1.7 Scope of the Study

This study focuses on information and communication technology competencies possessed by office technology and management lecturers in tertiary institutions. However the study will cover Federal Polytechnic Nekede, Owerri as a case study.


1.8 Limitations of the Study

The researcher encountered minor obstacles when conducting the study, as with any human endeavor. The significant constraint was the scarcity of literature on the subject due to the nature of the discourse, so the researcher incurred more financial expenses and spent more time sourcing for relevant materials, literature, or information and in the data collection process, which is why the researcher resorted to a limited choice of sample size. Furthermore, the researcher did this investigation alongside other academic activities. Furthermore, the sample size was limited because only a few respondents were chosen to answer the research instrument, therefore the results cannot be generalized to other states. Despite the constraints encountered during the research, all elements were minimized in order to provide the best results and make the research effective.


1.9 Definition of Terms

Information Communication Technologies:

In this study, this refers to the computer and internet connections used to handle and communicate information for learning purpose.

Technology:

A device, material, or sequence of mathematical coded electronic instructions created by a person’s mind that is built, assembled, or produced and which is not part of the natural world.


1.10 Organization of the Study

The study is categorized into five chapters. The first chapter presents the background of the study, statement of the problem, objective of the study, research questions and hypothesis, the significance of the study, scope/limitations of the study, and definition of terms. The chapter two covers the review of literature with emphasis on conceptual framework, theoretical framework, and empirical review. Likewise, the chapter three which is the research methodology, specifically covers the research design, population of the study, sample size determination, sample size, abnd selection technique and procedure, research instrument and administration, method of data collection, method of data analysis, validity and reliability of the study, and ethical consideration. The second to last chapter being the chapter four presents the data presentation and analysis, while the last chapter (chapter five) contains the summary, conclusion and recommendation.


Chapter Five


Summary, Conclusions and Recommendations:

5.1 Introduction

This chapter summarizes the findings on information and communication technology competencies possessed by office technology and management lecturers in tertiary institutions using Federal Polytechnic Nekede, Owerri as a case study. The chapter consists of summary of the study, conclusions, and recommendations.


5.2 Summary of the Study

In this study, our focus was to examine information and communication technology competencies possessed by office technology and management lecturers in tertiary institutions using Federal Polytechnic Nekede, Owerri as a case study. The study was specifically carried out to determine whether there is an adequate adequate availability of information and communication technology for OTM lecturers in Federal Polytechnic Nekede, Owerri, determine the extent of ICT usage among OTM lecturers in Federal Polytechnic Nekede, Owerri, ascertain the ICT skills possessed by OTM lecturers in Federal Polytechnic Nekede, Owerri, and ascertain the factors affecting the use of ICT among OTM lecturers in Federal Polytechnic Nekede, Owerri.

The study adopted the survey research design and randomly enrolled participants in the study. A total of 35 responses were validated from the enrolled participants where all respondent were office technology and management lecturers in Federal Polytechnic Nekede, Owerri.


5.3 Conclusions

Based on the findings of this study, the researcher concluded that;

  1. There is no adequate availability of information and communication technology for OTM lecturers in Federal Polytechnic Nekede, Owerri.
  2. The extent of ICT usage among OTM lecturers in Federal Polytechnic Nekede, Owerri is low.
  3. The ICT skills possessed by OTM lecturers in Federal Polytechnic Nekede, Owerri includes: key boarding skill for efficient composition of words, key boarding‘s skill for checking and editing data, word processing skill, data base management skill, electronic messaging skill, ability to use computer systems.
  4. The factors affecting the use of ICT among OTM lecturers in Federal Polytechnic Nekede, Owerri includes: inadequate availability of ICT equipment, lack of proper ICT training skills, lack of expert technical staff, low speed internet, and poor administrative support.

5.4 Recommendations

Based on the findings, conclusions and implications of the study, the following recommendations are made:

  1. Office technology and management lecturers should be given sufficient training on how to use ICT in teaching and learning processes to acquire knowledge and skills in integrating the technology in classrooms at mastery level.
  2. Management of tertiary institutions should provide adequate technological resources, technical and administrative support to encourage office technology and management lecturers to successfully use ICT in classrooms.
  3. Government should make a stringent policy statement should be made on the use of ICT facilities in instructional delivery, and giving students’ assignments that involve the use of internet and presentations softwares.
  4. Tertiary institutions should provide professional development program for lecturers to update their ICT knowledge and skills.
  5. Lecturers of OTM students should be well versed in the usage of the latest technological tools as this will aid the students and lecturers to access latest learning and teaching materials

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