Assessing The Roles And Responsibility Of Personnel Department In A Manufacturing Firm (A Case Study Of Nigeria Bottling Company Depot Ilorin, Kwara-State)

Project and Seminar Material for Business Administration and Management BAM

Assessing The Roles And Responsibility Of Personnel Department In A Manufacturing Firm (A Case Study Of Nigeria Bottling Company Depot Ilorin, Kwara-State)


The main objective of this project is to critically examine the roles and responsibilities of personnel department in a manufacturing firm which the researcher adopts the case study of Nigeria bottling company depot Ilorin. Personnel department play a vital role in an organization, therefore, their impact cannot be over emphasized.

The project work look into the roles and responsible of personnel department in a manufacturing form. The chapter one of this project shall contain introduction of the study, objectives of the study, scope of the study, significant of the study, limitation of the study, and definition of terms.

This was follow in the next chapter by literature review of relevant project, appraisal of review, hypothesis formulating.

The chapter three will look into research population and sample, research design, data collection, instrument administration of research and method of data collection.

The chapter four will deal with data presentation and analysis.

Finally the chapter five is the concluding section of the study i.e summary, conclusion and recommendation references and appendixes.

Table of Content

  • Title page
  • Certification
  • Dedication
  • Acknowledgment
  • Table of Contents
  • Proposal

Chapter One:


  • 1.1 Background of the Study
  • 1.2 Statement of the Problem
  • 1.3 Objectives of the Study
  • 1.4 Scope of the Study
  • 1.5 Significance of the Study
  • 1.6 Limitation of the Study
  • 1.7 Definition of the Terms

Chapter Two:

Literature Review

  • 2.1 Review of General Texts
  • 2.2 Human Resources Management and Organization  Effectiveness
  • 2.3 Appraisal Review
  • 2.4 Hypothesis Formulation

Chapter Three

3.0 Research Methodology

  • 3.1 Sources of Data
  • 3.2 Sample Method
  • 3.3 Sample Size
  • 3.4 Questionnaire Design

Chapter Four

Data Analysis

  • 4.1 Analyzes of Data and Summary of Findings
  • 4.2 Data Presentation and Analysis
  • 4.3 Testing of the Hypothesis
  • 4.4 Research Findings

Chapter Five:

Summary, Conclusion and Recommendation

  • 5.1 Summary of Findings
  • 5.2 Conclusion
  • 5.3 Recommendations
  • References
  • Appendix
  • Questionnaire

Chapter One


1.1 Background of the Study

Personnel management is an effort to develop the entire labour force of an organization. It has been an important aspect of every organization, since organization personnel are often regarded as its critical assets.

Personnel manager can also be seen as a process of managing people at work. It explains the inter-relationship that exists between the owner of the job and the potential workers. It explores the real values of human being in an organization.

Personnel management can be seen as some total of all the inherent ability, acquired knowledge and skill represented by the attitude and talent of an organization work force. The new trend in personnel management study comprises a critical look of how those human resource can be perfectly and effectively mobilized toward maximum productivity.

Acquisition of skill in an organizations human resource management is therefore, very significant to administration in private organization like the Nigerian bottling company plc.

1.2 Statement of the Problem

Although, administration differs in their opinions as to the primary importance of personnel management, the consensus among them is that the effectiveness of an organization personnel and human programme will determine its ability to attain its objectives.

Personnel department is, therefore a set of programmes functions and activities designed to bring higher personnel and organizational dividend especially with the use of human resources approach.

All organizations have one form one form of service or another they render to the society. The common concern of these organizations today ever is, survival and growth. The needs to meet the challenges as they emerge and the problem of managing the human and material resources available to the organization.

Human resources management is a major problem to many organization in the sense that must be a reasonable merger of persons and organization for effective management of resource wherever there is an organization, there is usually a conflict.

The study is to examine the basic nature of human resource with organization and resolutions of conflicts for organization goals to be achieved. The Nigeria bottling company depot Ilorin Kwara State has the problem of recruitment, maintaining and developing, evaluating and retaining an active or effective labour force which is mainly the pillar of any organization. That is staff management problem.

1.3 Objectives of the Study

Since people are the most critical assets of an organization, there is no substitute for any effective human resource management in making a success of any organization, one would like to see how these assets are managed in order to attain or achieve an organizational goals which is the main growth or aims of the organization or setting it up.
However, attention has been shifted from material resource to human resource among new managers, because of all the resource available in any organization human resources is the most important, most valuable, yet most complicated, least understood and most difficult to predict. This invariable led to the create and distinction of the human resources or otherwise known as the personnel department from the other department in the business establishment or organization general.

1.4 Scope of the Study

This study intends to discuss the personnel department in the light of its distinction from other organizational department and the roles its plays in the effectiveness and growth of the manufacturing firm taking the Nigeria Bottling Company Plc, Ilorin as a case study

1.5 Significance of the Study

There is the need to judiciously manage human resources in order to make room for full utilization of potentials, thus, reducing human waste.

In today’s highly competitive business world, where there are always new challenge and vast cut-throat competition for survival and domination and decide work-force. This is because a management of human resources will definitely inhibit productivity and lead naturally to the self destruction of the organization.

To a large extent, the success of any organization depends on the utilization of both its human and material resources. Hence, where the workers are not motivated to perform their duties in order to achieve the organization objectives.

1.6 Limitation of the Study

The study will focus only on the duties and the obligation of the personnel department and its function as its relates to the manufacturing firm called Nigeria Bottling Company Plc, Ilorin Plant. For reason ranging from limited time to financial constraints, only this plant shall be studied, for Questionnaire, department like production and engineering department may also be selected for consideration.

1.7 Definition of Terms


Can be defined as the act of getting things done through people. It can also be defined as the process of designing and maintaining an environment in which individuals working together in groups, accomplish effectively selected aims.


This can be defined as a person or group of people rather than animals, machine.


Resources could be physical or human resources could be renewable e.g human resources through training and retraining, non renewable resources are such resources as raw-materials that are exhaustible.


A distinct area, division or branch of an enterprise over which the manager has Authority for the performance of specific activities and results.

Chapter Five

Summary, Conclusion and Recommendation

5.1 Summary of Finding

A number of interesting finding were made during the process of carrying out this research. These finding were generated from the response of respondent sampled coupled with the analysis of their responses making use of the Questionnaire method.

During the process of making research almost all the respondents agreed that the exigency of the personnel development in the Nigeria bottling Company Plc Ilorin can not be over emphasized considering its important both to the employee and community at large and as it helps efficiency which in turn increases the firm productivity.
Also, the respondent agreed that the adoption of the role of personnel function in the Nigeria Bottling Company has gone a long way in removing unnecessary ambiguity of instruction, ensure appropriate placement without biases of any kind of lie in the quality control and decimation of the market information adequately.

It is also remarkable that almost all the role and functions of the personnel department will promote adequate information exchange across each level in the organization.

Finally, it is worth nothing that the roles played by the personnel departments has help to bring about the implementation of management by objectives in the Nigeria Bottling Company plc, Ilorin plant6 and thereby boosting productivity.

5.2 Conclusion

This research attempt to study and assess the Role of personnel department in a manufacturing firm which the Nigeria Bottling Company plc, an Ilorin based subsidiary of the bottler of the most famous soft drink “coca-cola” was taken as a case study. The research examines the important of human resources management and the needs for a department in the firm to over see those functions.

Apply (1963) says “If management means getting things done through people, then the management is no other thing but personnel management.

All other fields of management like the financial management, the production management, the marketing management, the engineering management, the transport section etc cannot exist without the role and functions of the personnel management being implemented.

In conclusion, no matter how material buoyant and financially solvent any firm or business organization could be, irrespective of what might be their technological advancement , there is no organization that can exist without human being, which shows the essence of personnel in every organization management aspect very important.

5.3 Recommendation

It is therefore suggested that the management of the business organization especially manufacturing firm should display more of human relations than formal relationship among their staff.

The prevailing superiority complex and position of egocentrism in business especially manufacturing firm should also minimize without loosing their Authority.

The management of manufacturing firms cannot afford to stifle continuously suppress the feeling of their staff especially the junior workers, therefore the use of check-list or suggestion boxes should be encouraged for proper implementation of management by objectives.

As long as human being are believed to be social animals who will be willing to extra miles for any additional benefit, incentive packages should therefore be given to serve as motivational tool and there by reducing the prevailing high labour turn-over.

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