Effect Of Computerization In The Banking Industry (A Case Study Of Zenith Plc) 

Project and Seminar Topics with material for Banking and Finance

Effect Of Computerization In The Banking Industry (A Case Study Of Zenith Plc)


This study was carried out to clearly show the role and importance of computerization in banking industry and how it has contributed immensely to the economic development in term of globalization. Study for this research work was due to their level of commitment to information technology. This has actually helped them in their operational activities in terms of speed, accuracy, effectiveness, efficiency etc. Also due to continued investment on it has boosted their profit level, liquidity, asset base, customer service delivery and overall performance. Finally, it highlight the various roles computerization played in improving the service delivery and performance of banks, and how banks can introduce more products and services through various channels or opportunities like internet banking, telephone bank, online real time etc. Suggests are offered on ways to improving the advantages derived from the application of computer in banking industries.

Table of Content

  • Title page
  • Approval page
  • Dedication
  • Acknowledgement
  • Abstract
  • Table of contents

Chapter One:


  • 1.1 General overview of the study
  • 1.2 Statement of the problem
  • 1.3 Objective of the study
  • 1.4 Research questions
  • 1.5 Significant of the research
  • 1.6 Scope of the study
  • 1.7 Limitations of the study
  • 1.8 Definition of terms

Chapter Two:

Literature Review

  • 2.1 Brief history of zenith bank
  • 2.2 Evolution of computer
  • 2.3 Definition of computer
  • 2.3.1 Types of computer
  • 2.4 Classification of computers
  • 2.5 Objective of computer application
  • 2.6 History of computer application in Banking
  • 2.7 Uses of computer in banking Communication

Chapter Three:

Research Design and Methodology

  • 3.1 Brief introduction
  • 3.2 Research design
  • 3.3 Source of data collection
  • 3.4 Sample design / size
  • 3.5 Allocation of the data and collection of instrument
  • 3.6 Procedure for processing and analyzing data using percentage(%) method

Chapter Four:

Presentation and Analysis of Data

  • 4.1 Presentation of data
  • 4.2 Analysis of data
  • 4.3 Analysis of data for research question.
  • 4.4 Test of research questions
  • 4.5 Summary of findings

Chapter Five:

Summary, Conclusion and Recommendation

  • 5.1 Summary
  • 5.2 Conclusion
  • 5.3 Recommendation
  • Bibliography
  • Appendix
  • Research Questionnaire

Chapter One

1.0 Introduction

1.1 General Overview of the Study

Banking is a services-oriented industry; they render these services to the customers through personal selling of the business they get. Banking started in the days of goldsmiths. In those days, rich merchants deposit their precious metal with the smiths and are issued with receipts which acknowledge the deposit. The merchants present the receipt when they wish to redeem the precious metal

The supply of banking services in Nigeria dates back to 1892 when Elder Dempster Company was engaged in the business of moving coins up and down the country later that year, African banking corporation company. The bank failed in the same year 1892 and was taken over bank of British West Africa (BBWA). According to Ikemefuna R. Mirikweh (2006:13). The British bank of west Africa took over the African bank corporation in 1894. In 1920, the bank was known as the standard bank of Nigeria as a result of indigenization decree of 1977.

Use of currency was introduced at the establishment of bank of British West Africa in 1894, (now first bank of Nigeria plc). 1971, Barelays bank D.C.O. was established followed by other colonial bank which opened shops in Nigeria afterwards and monopolized banking business in Nigeria. Most of the efforts failed while few were successful. National bank of Nigeria plc established in 1993 became the firs successful indigenous bank in Nigeria.
African continental bank (ACB Access plc) and Agbomagba ban (Wema bank plc) among others were established between 1945 and 1952.

The aim of the indigenous investors in the banking was to assist Nigeria business men and women in liberalization of credit.

The structural adjustment program (SAP) led to an increased number of banks being licensed and this led to an increased number of banks being licensed and this led to an increase in competition in the industry. Banks are characterized by a network of branches situated in different geographical locations of the country and the operations of these braches are co-coordinated.

Banking is essential to the economy of any nation, hence the declaration by Hasley (1983) says “indeed the banking industry can be likened to the oil that lubricates the wheel of machines in an industry, without the lubricant the entire industrial set up may grind to a halt”

Banks contributes to the development of the economy through the mobilization of savings and the creation of credit. The branch banking is a characteristic of Nigerian banking and volume of information generated necessitate the use of a good storage and retrieval system. Inspite of this piloted roles played by banks in the economy; they were incompetent in terms of time management their services were sluggish as a result of human inefficiency in data processing. Consequently, there was the need to introduce a machine that can do the same work at a faster rate, hence computer was introduced.

“Computers are an electronic devices operating under stored program concept that accepts data as input processes the data using a set of instructions and produces information as output”. Source: Anuforom Ugwu and Udeh (1998:1,2). Computer increase the speed of information as well as storing these information. Some bank carefully computerize like zenith and access bank plc; while others are not, some merely use it for book-keeping while others go as far as employing its processing ability.

1.2 Statement of the Problems

The main target of commercial bank is to maximize profit and this is accomplished by bending a certain percentage of their deposits. Banks are subjected to certain economic problems ranges from;

  1. The commercial banks need to improve on the efficiency and effectiveness of the services offered in the business world.
  2. Human development challenges; human resources play an immense role in the success or failure of any organization or nation in terms of capability and strength of character of the workers or leaders.
  3. Good quality education or value education that involves educating for character, good ‘moral value’ and civic responsibility shape that character of nations, As Lickona (October 1992) has noted respect and responsibility are the two foundational moral value that a society should teach its citizens, others include honesty, compassion, cooperation, courage (The virtues of Aristotle) among other democratic values.
  4. The leaders appear oblivious
  5. Of the magnitude of the problems facing the economy, although some of the problems facing Nigeria today require common sense solutions, others, would involves sophisticated framework of ideas (debate, discussion and decision making) and application of modern technologies.

1.3 Objective of the Study

The objective of this study is to assess the effects of computerization in the banking industries mostly in zenith and access bank plc owerri

This study was carried out to clearly show:

  1. The importance of computerization in the banking industry.
  2. To assess how the advent of the useage of the usage of the computer has enormously increased the banking capabilities of the banks and how they are able to after better and wider range of services to their customers
  3. How the use of computer in banks has made it simple to keep track of various types of financial accounts.
  4. How computer has made it easier through the uses of internet which allows a person to be in direct contact with his/her accounts through computer and banking systems one the World Wide Web (WWW) of which a person can pay bills and undertake various task via the internet.

1.4 Research Questions

A research question services the function of directing and focusing our research.

In the study, our research questions include the following:

  1. What is the essence of computer of banking sector?
  2. Can computer enhance to profitability of banking business?
  3. Has computer ametiorated the problem of time wastage in the banking industry?
  4. Did computer actually increase the processing speed of the banking data?

1.5 Significance of the Research

The significance of this research work aims at the following:

  1. The understanding and unleashing the impact of computerization on banking industry with special attention to zenith and access bank plc owerri.
  2. It is expected that the findings of the study will be of great important to these bank managers and other organizations.
  3. It will be a challenge and encouragement to our challenges thereby springs them into serious research.
  4. The finding of this research will also serves as a source of information to wishing to switch from manual to computerized banking system.

1.6 Scope of the Study

The scope of the research covers the origin of banking business in Nigeria as regards to zenith and access plc owerri, the reasons for introducing the computer system into services and the achievement so far, banking services rendered by zenith and access bank plc, components of the computers and its operation.

1.7 Limitations of the Study

The researcher faced a number of limitations in the course of this study. Among these limitations are finance, time and information sourcing;

  1. The limitation of finance caused the research to limit her research to few areas.
  2. As regard information sourcing, the respondents withheld relevant information necessary for the research.
  3. Other problems encountered during this project research includes, cost of typing, duplicating and binding the sheets, cost of transportation etc.

1.8 Definition of Terms

1. Batch System:

A method by which program is coded before they are executed.

2. Machine Code:

A language which can be understood by only a particular computer.

3. Wire Control Panel:

A network of wire to a keyboard.

4. Diskette:

A storage device used to store information, the program and also files

5. Program:

A combination or group of instructions which controls the computer.

6. Terminal:

Devices used to communicate the result of a processed data; it is made up of the keyboard and video display.

7. On – Line:

A technique in which the user is directly dealing with the computer.

8. Storage:

Devices which are used to store computer programs.

9. Networks:

An inter communication group of computer systems or terminals.

10. Counter:

A plant – form where customers transact their business with the bank. It can be wooden or made of concrete.

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