Application Of Information And Communication Technology In Provision Of Library Services

Project and Seminar Material for Library and Information Science

Application Of Information And Communication Technology In Provision Of Library Services


Abstract


This study was carried out to examine the application of information and communication technology in provision of library services using Lagos State university library as a case study. The study was specifically carried out to find out the types of information technology facilities available in both university libraries, assess the benefits of ICT facilities usage in university library, and ascertain the challenges to the utilisation of ICT facilities in the provision of library services in Lagos State university library. The survey design was adopted and the simple random sampling techniques were employed in this study. The population size comprise of staff of Lagos State university library. In determining the sample size, the researcher conveniently selected 57 respondents and 50 were validated. Self-constructed and validated questionnaire was used for data collection. The collected and validated questionnaires were analyzed using frequency tables, and mean scores. While the hypotheses were tested using Chi-square statistical tool. The result of the findings reveals that the types of information technology facilities available in Lagos State university library includes: internet, computers, multimedia projector, storage devices, electronic shelves, and library website. The study also revealed that the challenges to the utilization of ICT facilities in the provision of library services in Lagos State university library includes: inadequate funding, shortage of manpower, power outage, occasional system failure, inadequate staff training opportunities, and poor maintenance of ICT equipment. Therefore, it is recommended that the university libraries should acquire relevant ICT facilities to enhance the management of their library information resources. To mention but a few.


Table of Content


  • Title Page
  • Certification
  • Dedication
  • Acknowledgement
  • Table of Content
  • List of Tables
  • Abstract

Chapter One:

Introduction

  • 1.1 Background of the Study
  • 1.2 Statement of the Problem
  • 1.3 Objective of the Study
  • 1.4 Research Questions
  • 1.5 Research Hypothesis
  • 1.6 Significance of the Study
  • 1.7 Scope of the Study
  • 1.8 Limitation of the Study
  • 1.9 Definition of Terms
  • 1.10 Organisations of the Study

Chapter Two:

Review of Literature

  • 2.1 Conceptual Framework
  • 2.2 Theoretical Framework
  • 2.3 Empirical Review

Chapter Three:

Research Methodology

  • 3.1 Research Design
  • 3.2 Population of the Study
  • 3.3 Sample Size Determination
  • 3.4 Sample Size Selection Technique and Procedure
  • 3.5 Research Instrument and Administration
  • 3.6 Method of Data Collection
  • 3.7 Method of Data Analysis
  • 3.8 Validity of the Study
  • 3.9 Reliability of the Study
  • 3.10 Ethical Consideration

Chapter Four:

Data Presentation and Analysis

  • 4.1 Data Presentation
  • 4.2 Analysis of Data
  • 4.3 Answering Research Questions
  • 4.4 Test of Hypotheses
  • 4.5 Discussion of Findings

Chapter Five:

Summary, Conclusion and Recommendation

  • 5.1 Summary
  • 5.2 Conclusion
  • 5.3 Recommendation
  • References
  • APPENDIX
  • QUESTIONNAIRE

Chapter One


Introduction

1.1 Background of the Study

Libraries and information centers nowadays are moving their part from manual way of proving information resources to electronic, online and digital information resources. The use of computer technology has increased the trust on computer systems, fast value of the Internet and quality and quantity in the information overload which have overpower and subdue academic libraries to adopt emerging methods for storage, organize, retrieval and dissemination of information for better library services delivery.

Ebijuwa (2005) defined ICT as tools used for collection, processing, storage, transmission, and dissemination of information. The application of ICTs in libraries has helped to ease and improve library services as well as enhances information accessibility. ICT application is used interchangeably with automation in libraries and information centres which have flooded the global information village. Library automation has facilitated easy access to information, preservation of vital information in the library as well as searching for information with less time.
One of the objectives of automation is to make information easy among academics, faculty members, researchers, students and other information professionals through e-mail, transfer of documents, computer, teleconferencing, video conferencing, etc. Also, ICT has brought numerous objectives to library and information centres, such as to form and bridge communication network that will link two or more libraries and information centres together, this is also refers to as consortium (Williams and Channaveeraiah, 2008).

The advancement in computer technologies, digital and electronics devices and information technology have extremely replaced the services rendered to user in the library. ICT application has drastically helped and changed the way librarians’ rendered library services to their users particularly when storing and retrieving information which is rapidly shifting the libraries from retrospective conversion to automation. Benefits of ICT application in libraries cannot be overemphasized; one of the major benefits is that its enhances creativity and innovation, easy access to information, access to many information at a time, cost effectiveness, users satisfaction, faster and quicker retrieval of information, ease information search etc.

Libraries and information centres has been regarded as the place where users get and make use of information to satisfy their needs. In selection of IT in libraries, librarian’s must include all those technologies that are supposed to be used in the library routines and services like acquisition, processing, circulation, references, storage, retrieval and dissemination of information. The rapid advent in the information and communication technologies has bestowed almost every discipline of application including libraries and information centres. In libraries; ICT are good use in the following areas or systems: Library management, library automation, library network, audio-video technology and technical communication (Dabas, 2008).

Chuene (2001), opined that IT has eliminated much routine and increased speed in the acquisition of library materials, online access to library collections, the use of electronic resource databases, online literature search. ICT application has brought about tremendous improvement in library and information services delivery throughout the world. It has also added merit of taking possible services for both librarians and library users, which would have been done under traditional and manual operations.

IT has resulted from a convergence of computing technology and communication technology. The term information technology includes all the different ways of representing facts, events and concepts within a computer based system. The author further explained, that in this usage, it involve structured data technology consist of electronic technologies for retrieving, collecting, storing, processing and communicating information. The two main types, the first is processing information, such as personal computer and the second are disseminate information such as telecommunication system. Major growths in the use of ICT in libraries have been notable in university and research libraries of particular significance are computerized cataloguing systems, which enable the creation, and use of centrally produced bibliographic records. In Nigeria, the success story of application of ICT to libraries and information centres was reported by Lawani, Azubuike and Ibekwe (1992). They reported that at the international Institute of Tropical Agricultural, (IITA) automation has made many operations, including orders; circulation, bibliographic compilation and literature search easier and more efficient thereby increasing the Job performance of librarians.


1.2 Statement of the Problem

Nigerian University libraries have weakened up to the reality of the importance of information technology in facilitating services in libraries and information centers. In the application and integration of information technology system, the expectation is that the mission of libraries would be transformed from routine acquisition of information, organizing information, making it available and preserving it, to one of facilitation of access to all forms of information that meet “users” needs. It will also provide the assurance of continuous improvement of resources and provision of prompt services. Many studies have been carried out on the role of information technology in the libraries such as Idowu and Mabawonku, (1999), Adeyemi, (2002), Chuene, (2001). All these studies aforementioned above have major problems encountered in the computerization of libraries services, such as inaccurate costing of the computerization projects, wrong selection of software and low capacity NetWare system. In the light of the above statement the study will attempt to investigate the application of information technology (IT) in enhancing effective and efficient libraries services.


1.3 Objectives of the Study

The main aim of the study is to examine the application of information and communication technology in provision of library services. Other aims of this study are:

  1. Find out the types of information technology facilities available in both university libraries.
  2. Assess the benefits of ICT facilities usage in university library.
  3. Ascertain the challenges to the utilisation of ICT facilities in the provision of library services in Lagos State university library.

1.4. Research Questions

  1. What are the types of information technology facilities available in Lagos State university library?
    Internet, Computers, Multimedia Projector, storage devices, Electronic shelves, Library website
  2. What is the benefits of ICT facilities usage in Lagos State university library?
    1. Provision of speedy and easy access to information.
    2. Provision of remote and round the clock access to users.
    3. • Provision of access to unlimited information from different sources.
    4. ICT enable easier, faster, cheaper and more effective library operations.
    5. ICT helps to manage information overload as information retrieval is made easier in computerized systems.
    6. Computerization helps the library to save space and reduce paper.
  3. What are the challenges to the utilisation of ICT facilities in the provision of library services in Lagos State university library?
    1. Inadequate funding,
    2. Shortage of manpower,
    3. Power outage,
    4. Occasional system failure,
    5. Inadequate staff training opportunities,
    6. Poor maintenance of ICT equipment

1.5 Research Hypotheses

  • Ho: There is no adequate application of information and communication technology in provision of library services in Lagos State university library.
  • Ha: There is a adequate application of information and communication technology in provision of library services in Lagos State university library.

1.6 Significance of the Study

The essence of ICT facilities application in libraries is to improve the face of information acquisition, processing, dissemination, storage and also facilitate electronic networking, creation and accessing of remote electronic databases, putting at the disposal of libraries and library users a wide range of information services and products. However, this will only be possible if Nigerian libraries understand and apply it.

It is expected that the result of the study will encourage the university library management to provide the necessary and adequate ICT facilities that will enhance the management of library information resources in the respective university libraries. The library staff will have an insight in the need to maximize ICT facilities utilisation for better management of their library information resources to adhere to the mission and objectives of the respective libraries.

The study provided opportunities for further study on the ICT facilities utilisation for the provision of library services in the Nigerian federal university libraries. It contributed to the existing knowledge on the ICT facilities usage in university libraries.


1.7 Scope of the Study

The study generally focuses on the application of information and communication technology in provision of library services. The study will be carried out in Lagos State university library.


1.8 Limitation of the Study

In the course of carrying out this study, the researcher experienced some constraints, which included time constraints, financial constraints, language barriers, and the attitude of the respondents. However, the researcher were able to manage these just to ensure the success of this study.

Moreover, the case study method utilized in the study posed some challenges to the investigator including the possibility of biases and poor judgment of issues. However, the investigator relied on respect for the general principles of procedures, justice, fairness, objectivity in observation and recording, and weighing of evidence to overcome the challenges.


1.9 Definitions of Terms

Library:

Is a collection of sources of information and similar resources principally print and non-print professionally, made accessible to a defined community for reference, reading or borrowing. It provides physical or digital access to materials, and may be physical building or room, or a virtual space, or both.

Information Resources:

Are those information bearing materials that are both in printed and electronic formats. They are the raw materials that the library acquires, catalogue, stock and make accessible to users as well as use to provide various other services. They include, textbooks, newspapers, magazines, journals, encyclopedia, internet, CD-ROM technology, diskettes, tapes/cassettes, computers, etc.

Information and Communication Technology

ICT as tools used for collection, processing, storage, transmission, and dissemination of information.


1.10 Organization of the Studies

The study is categorized into five chapters. The first chapter presents the background of the study, statement of the problem, objective of the study, research questions and hypothesis, the significance of the study, scope/limitations of the study, and definition of terms. The chapter two covers the review of literature with emphasis on conceptual framework, theoretical framework, and empirical review. Likewise, the chapter three which is the research methodology, specifically covers the research design, population of the study, sample size determination, sample size, and selection technique and procedure, research instrument and administration, method of data collection, method of data analysis, validity and reliability of the study, and ethical consideration. The second to last chapter being the chapter four presents the data presentation and analysis, while the last chapter(chapter five) contains the summary, conclusion and recommendation.


Chapter Five


Summary, Conclusions and Recommendations:

5.1 Introduction

This chapter summarizes the findings on the application of information and communication technology in provision of library services using Lagos State university library as a case study. The chapter consists of summary of the study, conclusions, and recommendations.


5.2 Summary of the Study

In this study, our focus was to examine the application of information and communication technology in provision of library services using Lagos State university library as a case study. The study was specifically carried out to find out the types of information technology facilities available in both university libraries, assess the benefits of ICT facilities usage in university library, and ascertain the challenges to the utilisation of ICT facilities in the provision of library services in Lagos State university library.

The study adopted the survey research design and randomly enrolled participants in the study. A total of 50 responses were validated from the enrolled participants where all respondent were staff of Lagos State university library.


5.3 Conclusions

Based on the findings of this study, the researcher concluded that;

  1. The types of information technology facilities available in Lagos State university library includes: internet, computers, multimedia projector, storage devices, electronic shelves, and library website.
  2. The benefits of ICT facilities usage in Lagos State university library includes: provision of speedy and easy access to information, provision of remote and round the clock access to users, provision of access to unlimited information from different sources, ICT enable easier, faster, cheaper and more effective library operations, ICT helps to manage information overload as information retrieval is made easier in computerized systems, and computerization helps the library to save space and reduce paper.
  3. The challenges to the utilization of ICT facilities in the provision of library services in Lagos State university library includes: inadequate funding, shortage of manpower, power outage, occasional system failure, inadequate staff training opportunities, and poor maintenance of ICT equipment.

5.4 Recommendations

Based on the findings of the study, the following recommendations are proffered.

  1. In view of the importance of current and relevant information resources in any library and the trend of digital environment, the Nigerian federal university libraries should acquire more of electronic information resources and online databases to meet their customers‟ needs at all time so that they can access the library information resources in media such as smart phones, personal laptops within and outside the library.
  2. The university libraries should acquire relevant ICT facilities to enhance the management of their library information resources.
  3. Due to the security challenges in the country, Nigerian university libraries should adopt the use of computerised exit doors and Closed-Circuit Television (CCTV) surveillance security system to safe guard their information resources and staff.
  4. Human capacity building is crucial to the success of ICT utilisation and effective service delivery. There is a need, therefore, for the library staff to undergo local and international training on ICT skills and the development of indigenous integrated library software that will meet the Nigerian federal university library‟s needs and the staff should endeavour to utilise the knowledge they got during training to develop their libraries by training others and creating new innovation to enhance effective and efficient library information services delivery.
  5. The Ministry of Education and universities management should increase their budget to libraries to enable them provide and maintain their ICT facilities. Nigerian university libraries should solicit for grants and ICT infrastructures from local and international donor agencies, like PTDF, TET fund, MacArthur foundation, MTN foundation etc. and should utilise the funds according to specification. Alternative sources of energy like the solar system and inverter should be provided. Also, the library staff should develop interest in embracing new technologies to enable their parent institutions achieve their goals and objectives of learning, research, teaching, other functions and activities.
  6. There is the need for the Nigerian university libraries to partner with other universities abroad for staff exchange programmes that will improve and widen the knowledge and skills of their staff in the management of information resources.
  7. There should be a written ICT facilities library information resource management policy to guide the university libraries on what information resources to acquire, which ICT facilities to use in management of their information resources, allocation of budget to more online and e-resources where users can be reached any time, regardless of location and number of users at a time and the policy should include how the library information resource management team will be trained on how to utilise and maintain ICT facilities within the library. The policy should be reviewed at least every two (2) years to meet the current trends in technological change, and it should be distributed /communicated to all library staff.

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