An Analysis Of Workplace Management And Employees Performance In An Organisation (A Case Study Of Lagos)

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An Analysis Of Workplace Management And Employees Performance In An Organisation (A Case Study Of Lagos)


Abstract


This study was carried out to examine the impact of work place management on employees performance in an organisation in Nigerian bottling company Ido- Oyinbo Specifically, the study examined the effect of non-availability of productive equipment in the performance of workers in Nigeria Bottling Company, To ascertain whether extensive fire precaution facilities and manual in factories can induce the falling of better safety among the workers hence improve performance, To determine the effectiveness of health care facilities such as first aid in the factory and clinic on employee productivity, To look indepth into the extent of impact of workers in an industrial organization like Nigeria bottling Company. The study employed the survey descriptive research design. A total of 150 responses were validated from the survey. The study adopted the activity theory. From the responses obtained and analysed, the findings revealed that the that the non-availability of productive equipment affect the performance of workers in Nigeria Bottling Company, That the extensive fire precaution facilities and manual in factories can induce the falling of better safety among the workers hence improve performance, That health care facilities such as first aid in the factory and clinic is effective on employee productivity. That the indepth have effect on workers in an industrial organization like Nigeria bottling Company


Table of Content


  • Title Page
  • Certification
  • Dedication
  • Acknowledgement
  • Table of Content
  • List of Tables
  • Abstract

Chapter One:

Introduction

  • 1.1 Background of the Study
  • 1.2 Statement of the Problem
  • 1.3 Objective of the Study
  • 1.4 Research Questions
  • 1.5 Research Hypothesis
  • 1.6 Significance of the Study
  • 1.7 Scope of the Study
  • 1.8 Limitation of the Study
  • 1.9 Definition of Terms
  • 1.10 Organisations of the Study

Chapter Two:

Review of Literature

  • 2.1 Conceptual Framework
  • 2.2 Theoretical Framework
  • 2.3 Empirical Review

Chapter Three:

Research Methodology

  • 3.1 Research Design
  • 3.2 Population of the Study
  • 3.3 Sample Size Determination
  • 3.4 Sample Size Selection Technique and Procedure
  • 3.5 Research Instrument and Administration
  • 3.6 Method of Data Collection
  • 3.7 Method of Data Analysis
  • 3.8 Validity of the Study
  • 3.9 Reliability of the Study
  • 3.10 Ethical Consideration

Chapter Four:

Data Presentation and Analysis

  • 4.1 Data Presentation
  • 4.2 Analysis of Data
  • 4.3 Answering Research Questions
  • 4.4 Interpretation of Result

Chapter Five:

Summary, Conclusion and Recommendation

  • 5.1 Summary
  • 5.2 Conclusion
  • 5.3 Recommendation
  • References
  • APPENDIX
  • QUESTIONNAIRE

Chapter One


Introduction

1.1 Background of the Study

Workplace (environment) plays an important role towards the employees performance. Working environment is argued to impact immensely on employees’ performance either towards negative or the positive outcomes (Chandrasekar2001).

The strategic intention of organizations today is to achieve innovation and also encourage workers to work better, smarter and faster. Realizing the current challenges of the business environment and to make survival possible, organizations have begun paying emphasis on managing the performance of their employees, fulfilling their comfort needs by providing an effective workplace environment that also helps them to attract and retain talent. The responsibility lies with managers and supervisors at all levels of the organization. Businesses must step outside their time-honoured roles and comfort zones to look at new ways of working. According to Sandstorm, (1994) (as cited in Hameed and Amjed 2009), majority of people spend 50% of their lives within indoor environments, which greatly influence their mental status, actions, abilities and performance. Today’s work environment is different, diverse and constantly changing. The term work environment can be associated with the physical condition of the building. Healthy work environments will be free from problems associated with sick building syndrome, which is often due to poor ventilation. The work environment can also include the social interactions at the workplace, including interaction with peers, subordinates, and managers. Generally, employees are entitled to a work in an environment that is free from harassment. A hostile work environment exists when unwelcome sexual conduct interferes with an employee’s job performance, or creates hostile, intimidating, or offensive work environment. The recognition of the significant role of psycho-social environment led to the emergence of organizational psychology, and furthers the concept of quality of work life. The typical employer/employee relationship of old has been turned upside down. In an effort to motivate workers, firms have put into practice a number of activities such as performance based pay, employee involvement, recruiting agreements, practices to help balance work and family life as well as various forms of information sharing. In addition to motivation, workers need the skills and the ability to do their job effectively. It is the quality of the employee’s work environment that most impacts on the level of employee’s motivation and subsequent performance. How well employees engage with the organization, especially with their immediate environment, influences to a great extent their error rate, level of uniqueness and collaboration with other employees, absenteeism and ultimately how long they stay in the job. Comfortable office design motivates the employees and increases their performance to a large extent.


1.2 Statement of the Problem

The current challenge of management today is to establish an environment that effect, affect, retain and motivate its employees for maximization of productivity. As it was done few years ago to keep employees satisfied, it takes an entirely different approach than it did. The present working environment is different, unique and constantly changing from time to time and context. In growing economy, workers have ample opportunities and unlimited job privileges. This condition created an environment where employers need its employees rather than the employees need it employer. Less attention has been paid to workplace environment and moreover, employers and employees are not aware of the influence and hidden dynamics of the workplace environment. According to Hammed and Amjed (2009), the workplace environment, its significant and its related issues are mostly ignored. Many workplace factors influence employee’s productivity. It is not just a twist of that new programs addressing lifestyle changes, work life balance, health and fitness previously that were not considered key benefits are now primary considerations of potential employees, and common practices among the most admired organisations. Research has shown that workplace environment is having a greater impact on the performance and attitude of employees. It therefore important for employers to know how its workplace environment impacts greatly on the performance level, motivation level and engagement of the employees both positively and negative and it may affect largely on both the physical and psychological well-being. Therefore, specifically, this study investigates the effect of working environment and performance level of employees in the organisation. This study examines how workplace management affect worker’s performance and evaluate the extent to which workplace environment will contribute to encouraging or discouraging employees to perform well.


1.3 Objective of the Study

The purpose of this study is to help gain more insight about the workplace management and employees performance in an organisation which is the purposed to be conducive in order for the workers to carryout their duties effectively.

The objectives of the study are stated as follows:

  1. To evaluate the effect of non-availability of productive equipment in the performance of workers in Nigeria Bottling Company.
  2. To ascertain whether extensive fire precaution facilities and manual in factories can induce the falling of better safety among the workers hence improve performance.
  3. To determine the effectiveness of health care facilities such as first aid in the factory and clinic on employee productivity.
  4. To look in-depth into the extent of impact of workers in an industrial organization like Nigeria bottling Company.

1.4 Research Question

  1. Does provision of health facilities motivates workers to higher productivity?
  2. Does provision of safety facilities in the workplace induce better security and better performance?
  3. Does motivation of employee affect the in productivity?
  4. Does non-availability of protective equipment affect the performance of workers of Nigeria Bottling Company?

1.5 Research Hypothesis

In this research work, the following set of hypothesis are to be investigated and analysed.

  1. H01: Availability of health facilities does not motivate workers to higher productivity
    H11: Availability of health facilities motivate worker to higher productivity
  2. H02: Provision of safety facilities in the workplace does not induce better security and better performance among Nigeria Bottling Company workers.
    H12: Provision of safety facilities in the workplace induce better security and better performance among Nigeria Bottling Company workers.
  3. H03: Inadequate and inappropriate motivation is not a major factors that affects productivity in Nigeria Bottling Company
    H13: Inadequate and inappropriate motivation is a major factors that affects productivity in Nigeria Bottling Company

1.6 Significance of the Study

This research or study is motivated by the workers low level of performance in the industrial work place which has immensely contributed to the industrial to perform their allotted task has greatly contributed to the breakdown of many of our industries in Nigeria. However, worker environment is seen as an important factors that is responsible for worker’s performance. It is when workers are under a conductive atmosphere and given frings benefits such as transportation facilities that will enable us to make some possible solution on these problem and as well improved over industrial sectors and other establishment as a determinant of workers performance.


1.7 Scope and Limitation of the Study

The scope of the study is limited to Nigerian Bottling Company (Coca-cola) situated at mainland hotel Ido-oyinbo. The research will be conducted on the workers and employee performance in an industrial organization like Nigeria Bottling Company. Some of the departments used for the research are; Laboratory, Maintenance human resources and account department that constitute the company. Both male and female workers will be studied. This will enable us to understand how conducive the environment is and how it affect the performance of the workers in Nigerian Bottling Company (NBC).

The limitation of the study has not been easy task for any encounters in getting the management of Nigerian Bottling Company (NBC) to cooperate in giving necessary approval to carry out this research to the organization based on some reasons best known to them, there was a lot of delay and restriction.

However, with many assurance given to them that the research was mainly and purely for academic purpose and that information collected will be treated in strict confidence and also with the help of the head of maintenance department and some of their managers. I was given the opportunity to carry on with the research.


1.8 Limitations of the Study

This research work is specifically on the analysis of workplace management and employees performance in an organisation (a Case Study Of Lagos). In the limitation on research work of this magnitude or nature can be carried out without limitation. Hence, during the course, certain constraints were encountered.

Cost:

The cost of thorough research is not what can be afforded by a student. The prices of materials needed for this work has gone up and transport fee has also gone up.

Time:

The time was one of the limitations in the process of carrying out this research work.

Scarcity of Literature:

The research encountered some problems in collection of literature especially on the bank History and operations. This are hindered the smooth running of this work.


1.9 Operational Definitions

For the purpose of this study:

  1. Performance is considered as the Composite of the four elements namely availability, productivity, competences and responsiveness of employees. Improvement of these four elements indicate improved performance.
  2. Availability refers to as presence of workers measured by presence of their provider in his place of work as well as availability of working tools.
  3. Productivity is defined as the relationship between outcomes and human resource input measured by the employees work load.
  4. Competence is defined as ability, knowledge and traits of employees to perform given work measured by adherence to standard operating procedures and communication with clients.
  5. Responsiveness is considered as how well the system meets the legitimate expectation of both clients, measured by health workers‟ satisfaction and clients‟ satisfaction.
  6. Working environment is considered as the composite of the two components; physical and behavioural. The physical environment consists of elements that relate to the office occupiers‟ ability to physically connect with their office environment. The behavioural environment consists of components that relate to how well the office occupiers connect with each other.
  7. Comfort level is defined as the degree to which employees are comfortable in his work measured by availability of Office building space, Infrastructure (water and electricity), availability of working tools and medical supplies.
  8. Office layout is considered as the way office is arranged measured by presence of privacy.
  9. Level of interaction is considered as the way worker interacts with fellow worker and his/her employer.

1.10 Organization of the Study

The study is organised into five chapters.

  • Chapter one will deal with the introduction, background of the study, statement of the problem, objectives of the study, significance of the study, scope and limitation of the study, and the organization of the study.
  • Chapter two will mainly consist of the literature review of the study.
  • Chapter three will contain the research methodology which will consist of the research design, population of the study, sample size, sampling technique, source of data, data collection, analysis and presentation.
  • Chapter four will handle the time frame of the study and
  • Chapter five presents the summary of the study and conclusions.

Chapter Five


Summary, Conclusion and Recommendation

5.1 Summary

In this study, our focus was An Analysis Of Workplace Management And Employees Performance In An Organisation, using the Nigerian bottling company Ido-Oyinbo, Lagos as a case study. The study specifically was aimed at highlighting the effect of non-availability of productive equipment in the performance of workers in Nigeria Bottling Company, ascertain whether extensive fire precaution facilities and manual in factories can induce the falling of better safety among the workers hence improve performance, determine the effectiveness of health care facilities such as first aid in the factory and clinic on employee productivity, and look indepth into the extent of impact of workers in an industrial organization like Nigeria bottling Company Ido-Oyinbo, Lagos State.
The study adopted the survey research design and randomly enrolled participants in the study. A total of 150 responses were validated from the enrolled participants where all respondent are active staff of the Nigeria bottling Company.


5.2 Conclusion

Based on the finding of this study, the following conclusions were made:

  1. Non-availability of productive equipment affect the performance of workers in Nigeria Bottling Company.
  2. Extensive fire precaution facilities and manual in factories can induce the falling of better safety among the workers hence improve performance.
  3. Health care facilities such as first aid in the factory and clinic is effective on employee productivity.

5.3 Recommendation

Based on the responses obtained, the researcher proffers the following recommendations:

  1. As revealed by the findings of the study, there is need for making health care facilities accessible at all times to help meet with urgent needs.
  2. There should be systems for recognition and appreciation of quality efforts in order to motivate the staff to work effectively.
  3. The organization should ensure that there is an adequate provision and availability of productive equipment to help boost workers’ performance.

An Analysis Of Workplace Management And Employees Performance In An Organisation (A Case Study Of Lagos)


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An Analysis Of Workplace Management And Employees Performance In An Organisation (A Case Study Of Lagos)


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Frequently Asked Questions


What is organizational performance?

If we can define and understand the concept of organizational Innovation of an organization’ s management. Strategic factor s that support organizational studies. But the weakness in this article is only limited to an abstract understanding of the companies or institutions.

What is the purpose of performance management?

The purpose of performance management is to give both managers and employees a clear and consistent system within which to work that, in turn, will lead to increased productivity. This system shows employees the pathway to success, allows for the measuring of performance coupled with feedback and offers training and development opportunities.

What is the difference between performance appraisal and performance management?

A performance appraisal looks at all of the past actions of the employee within a set amount of time, and rates how well they performed in their role and how many goals they met. Performance management looks at the present and future of the employee, and what can be done to help future performance and meet future goals.

How does employee engagement affect job satisfaction and organizational performance?

As revealed by earlier research studies, employee engagement at work could be a driving force of employee job satisfaction thus a lead to better organizational performance in term of reaching the aimed goals. The more employee engagement is applicable the high job satisfaction and performance of organization is guaranteed. 

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