Management Functions And Students’ Satisfaction With Library Services In Public Secondary Schools

Project and Seminar Material for Library and Information Science

Management Functions And Students’ Satisfaction With Library Services In Public Secondary Schools


The school library is an important organ of the educational system, and without it no profitable or rewarding educational programme can go on in the school environment because all the academic activities depend on the school library and its facilities. It is a place where the collections of information materials that are acquired, organized, and stored are kept for use by students and teachers. Umar (2013), defines the school library as that part of the school where a collection of books, periodicals, magazines, records of all types, computers etc. are housed for use by teachers and students for learning, recreational activities, personal interests and interpersonal relationships of children. Akanwa and Mbagwu (2016) also emphasize that the school library is a laboratory where many activities and experiments are carried out, and all these activities and experiments are geared towards the development of the child and the nation. The school library can be seen as an important appendage to any school programme, and without it, no profitable or rewarding educational activity can go on in the school environment.

Chapter One


1.1 Background of the Study

Libraries whether academic, public, school or special are all service institutions. All their activities are geared towards serving the needs of users. Academic libraries play an important role in the institutions they serve. The libraries hold printed materials including books, periodicals, newspapers, reports special collection of government documents and a wide range of electronic resources among others. The core objective of academic libraries is to support the parent institution to achieve its objective. This is partly because the institutions need information and the libraries play such roles. The focal position and the role of the library within the university has been emphasized and echoed by many authors. Effah (1998), for example, emphasizes that the academic support service provided by the library is critical to the attainment of the secondary school central mission of teaching, research and service. Kargbo (2002) on the other hand argues that academic library is the central organ of the secondary school, and this together with good laboratories and faculty are the parameters used to judge a good university. He goes on to posit further that, it is the barometer of learning, the intellectual hub of academia and as a result of its crucial position in the secondary school its primary role is educational. Undoubtedly, the academic library plays a tremendous role in the society and the any secondary school. To put it paradoxically, any secondary school would be incomplete without good libraries. Thus the basic function of an academic library is to provide research support, teaching and learning activities by providing relevant and useful resources in the form of books, serials and electronic resources.

It is essential that libraries recognize the needs of their users and try as much as possible to meet their needs. Since academic library users have varying needs, it is the responsibility of the library staff to know the needs and expectations and strive to meet them. Meeting the information needs of users require the provision of the actual information resources and services that will satisfy their needs. Of great importance to them is satisfaction. In the words of Iroha (2001) a school library is a collection of a wide variety of library materials and resources housed in each school centrally organized by staff, professionally prepared to offer services to students and teachers that will enrich and support the educational enterprises. This is to say, a school library assists and supports the educational programme of the school by storing instructional materials for use in teaching and learning. Harold (2000) is of the view that a school library is an organized collection of books placed in a school for use by both the teachers and students. School libraries can also be said to be a miniaturized intellectual powerhouse or information centre found in primary schools, secondary schools and teacher training colleges. That is, it is a stepping stone towards a child’s intellectual development. Perhaps, Onwubiko and Uzoigwe (2004) define a school library as the learning laboratory of the school equipped with books, magazines, newspaper, audio visual materials, aimed at enhancing effective teaching and learning on the part of teachers and students. In order to create an environment full of literature and cultivate the habit of using information materials for necessary teaching tools lead to the establishment of school libraries. The then Eastern Nigeria Ministry of Education recognized school library “as an education institution”.

The provision of school libraries to improve standard in education delivery has been well articulated in the National policy of Education (1999). Emphasizing the need for school libraries, the policy states among others. “Libraries are one of the most important education services. Every state ministry of education needs to provide funds for the establishment of libraries in all our educational institutions”. A good library is a sine-qua-non for qualitative education and an instrument for the enhancement and the utilization of the library resources by students. It serves the purpose of inspiration, communication among students and the fulfillment of programme in the curriculum. The proper utilization has enabled students to seek knowledge in books in order that in the process, they may become efficient and enthusiastic readers and also the integration on the use of new media encourage them to become adaptive to the use of audio visuals, thus creating room for relaxation and enjoyment. As the school has a need for students, so far as their mind is concerned, to develop the abilities to think. Contemporary library media programmes have approached this task through concerted and articulated efforts designed not only to provide students with an appreciation of literature, but also to teach them how to locate, retrieve and evaluate the work of information contained in the graphic recorded and printed records in the belief that such skills are essential for survival in a rapidly changing world. The library is not just a reservoir of knowledge, information and human experiences but also has made provision of accessing this treasure. Beswick (1975) sees school libraries as a continuing change in the pattern of school teaching and learning away from instruction and towards exploration. In the opinion of Allen and Allen (1973), Ezewu (1987), the whole essence of libraries are two fold. Service and instruction service which involves provision of whatever materials, equipment, assistance and guidance that are required by the user. One cannot talk of the effective utilization of library resources without considering the role of the teacher-librarians. The teacher-librarian in other words known as the library media specialist promote access to a broad range of information and ideas, in order to assist students in acquiring the knowledge and skills that will equip them to not only to locate but also evaluate and use information effectively and thereby becoming information literate. Their services and tasks contribute directly to the development of these skills. These include collection development, organizations for retrieval of materials and information, information guidance services, material production, student instruction and instructional development services. School libraries are more concentrated on the physical object collected rather than their intellectual contents i.e. (stressing, cover over content). All too often they regrettably also provide instruction in every conceivable skill, and in every form of information sources available. Individual students fundamental mental processes, including their developmental aspects are often neglected and the implication for both teachers and students of helping the young develop the ability to think about how they are using information to solve problem are frequently ignored. These and others are among the militators to effective utilization of library resources by secondary school students

1.2 Statement of the Problem

Libraries are established to provide information resources and services to meet users‟ information needs. The purpose of a library is defeated if its users are not satisfied with the resources and services it provides. This study is set to find out management function and student satisfaction with library services in public secondary school

1.3 Objective of the Study

The objectives of the study are;

  1. To identify the resources available for study students’ use and know the satisfaction they derived.
  2. To determines the particular period students visit the library.
  3. To ascertain the relationship between management function and the library satisfaction to secondary school students
  4. To determine the extent to which the students’ use of library resources satisfy their information need
  5. To ascertain the relationship between library satisfaction and academic performance of student

1.4 Research Hypotheses

For the successful completion of the study, the following research hypotheses were formulated by the researcher;

  1. H0: there are no resources available for study students’ use and know the satisfaction they derived
    H1: there are resources available for study students’ use and know the satisfaction they derived
  2. H02: there is no relationship between library satisfaction and academic performance of student
    H2: there is relationship between library satisfaction and academic performance of student

1.5 Significance of the Study

The study will give clear insight on management function and student satisfaction with library services in public secondary school. The study will go a long way in providing basic information to school principals and education board on the need for the development of school library resources that will appeal to both the educational and recreational needs of students. The result of the study will reveal the general state of school libraries and their resources and the student’s views and attitude towards the use of the library. One significant of this study is that the teacher-librarian would be able to put forward proposals to their principal for the betterment of library and information services to the students of their schools. It is hoped that the findings and recommendations of the study will contribute immensely to the improvement of the management and satisfaction of school libraries resources.

1.6 Scope and Limitation of the Study

The scope of the study covers management function and student satisfaction with library services in public secondary school. The researcher encounters some constrain which limited the scope of the study;

a) Availability of Research Material:

The research material available to the researcher is insufficient, thereby limiting the study

b) Time:

The time frame allocated to the study does not enhance wider coverage as the researcher has to combine other academic activities and examinations with the study.

c) Organizational Privacy:

Limited Access to the selected auditing firm makes it difficult to get all the necessary and required information concerning the activities

1.7 Definition of Terms

i. Library Resources:

Books and printed materials meant to convey information to the clienteles (Madu, 2003).

ii. Teacher-Librarian:

Professional who is shouldered with the responsibility of supervising the services and operations in the library, he/she may be a teacher who has acquired the training of a librarian (Onwubiko and Uzoigwe 2004).

iii. Resource Centre:

Room that houses the information materials, be it printed or non-printed materials for clienteles use (Edward, 1993).

iv. Library Policy:

Guide line and standard on how the operations and services of the library should be carried out. (Uzoigwe and Onwubiko, 2004).

v. Library Satisfaction:

Similarly, Iwhiwhu and Okorodudu (2012) stated that users satisfaction of library information resources and services is a way in which users judge the adequacy of the library information resources and services rendered to them and also if their expectations are provided to them.

1.8 Organization of the Study

This research work is organized in five chapters, for easy understanding, as follows

  • Chapter one is concern with the introduction, which consist of the (overview, of the study), historical background, statement of problem, objectives of the study, research hypotheses, significance of the study, scope and limitation of the study, definition of terms and historical background of the study.
  • Chapter two highlights the theoretical framework on which the study is based, thus the review of related literature.
  • Chapter three deals on the research design and methodology adopted in the study.
  • Chapter four concentrate on the data collection and analysis and presentation of finding.
  • Chapter five gives summary, conclusion, and recommendations made of the study

Chapter Five

Summary, Conclusion and Recommendation

5.1 Introduction

It is important to ascertain that the objective of this study was to ascertain management function and student satisfaction with library services in public secondary school

In the preceding chapter, the relevant data collected for this study were presented, critically analyzed and appropriate interpretation given. In this chapter, certain recommendations made which in the opinion of the researcher will be of benefits in addressing the challenges of management function and student satisfaction with library services in public secondary school

5.2 Summary

This study was on management function and student satisfaction with library services in public secondary school. Five objectives were raised which included: To identify the resources available for study students’ use and know the satisfaction they derived, to determines the particular period students visit the library, to ascertain the relationship between management function and the library satisfaction to secondary school students, to determine the extent to which the students’ use of library resources satisfy their information need, to ascertain the relationship between library satisfaction and academic performance of student. In line with these objectives, two research hypotheses were formulated and two null hypotheses were posited. The total population for the study is 200 staff of selected secondary schools in Uyo, Akwa Ibom state. The researcher used questionnaires as the instrument for the data collection. Descriptive Survey research design was adopted for this study. A total of 133 respondents made up librarians, principals, non teaching staff and senior staff was used for the study. The data collected were presented in tables and analyzed using simple percentages and frequencies

5.3 Conclusion

Traditionally, public libraries have been regarded as community institutions designed to provide information resources and materials, educational and reading programs, and cultural resources to a continually changing society (Berry, 1987; Collins & Chandler, 1997; Ercegovac, 1997; Jones, 1992; Josey, 1987; Kachel, 1997; Mediavilla, 1998; Willet, 1995). This is similar to the study’s findings that indicated the public library’s most important service is to provide assistance in locating needed information. As one student said, “Let people who cannot necessarily buy one [book], get one [book] and check a book out; anybody is welcome.” The purpose of the school library is similar to the purpose of the public library. They are described as centralized information and technology centers providing information and resources to support the school’s curriculum, along with the educational and recreational needs of the school’s faculty and students (Craver, 1994; Haycock, 1990c; Kachel; Kuhlthau, 1991; Loertscher & Lien Ho, 1986; MacDonald, 1997; McDougald & Bowie, 1997; Yesner & Jay, 1998). Similar findings were identified in this study. Students’ responses indicated the purpose of the school library was to provide materials and resources to meet classroom needs and student needs, along with reference and research materials, and computer and Internet access. When interviewed students were asked to describe the school and public libraries, several characteristics applied to both libraries

5.4 Recommendation

  1. Public and school libraries should provide extended hours and services to meet the needs of their young adult patrons.
  2. Young adult advisory boards should be created to enhance the relationship between the library and its young adult patrons and assist in expanding the collection and services required to meet the unique needs of the young adult population.
  3. Individual libraries should analyze the ratio of young adult patrons to the materials available to assist the needs of that age group. Appropriate actions to overcome any identified deficiencies should be incorporated into the library’s long range plans.
  4. Both public and school libraries should examine the requests for and use of copy machines, computers, Internet, and other electronic media to determine the need for each item. Appropriate actions should be taken to provide access to each item on an as needed basis.

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